15+ Years of Experience
STAFFVIRTUAL brings over 15 years of specialized BPO experience, delivering premium virtual staffing services for property management companies in the US.
Boost your bottom line: Our Property Management Customer Service Outsourcing trims costs while your tenants feel the love! Your properties - our problem solvers!
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"The Staff that we have is above and beyond our expectations. The folks we have working for us are outstanding and add a lot of value to our company."
Learn why we’re the preferred BPO partner for America’s leading property management companies since 2009.
We scale teams based on your business needs
Property Specialists
1 Team Lead, 7 Specialists
Per month
Total cost, everything included
Annual savings
Compared to US Team
Satisfaction Rate
Average over 7 years
STAFFVIRTUAL brings over 15 years of specialized BPO experience, delivering premium virtual staffing services for property management companies in the US.
Our team is highly trained in property management customer service outsourcing and is dedicated to delivering responsive & personalized service that elevates your business.
With STAFFVIRTUAL, gain the advantage of 24/7 customer support, a critical component of successful property management customer service outsourcing, ensuring no request goes unattended.
Leverage STAFFVIRTUAL’s data-driven insights to refine your approach to property management customer service outsourcing, leading to improved strategies and results.
Define your customer service goals and the scope of needed support. We’ll analyze your current service challenges to build an optimized outsourcing strategy.
Partner with STAFFVIRTUAL and discover customer service professionals who understand property management and share your commitment to quality service.
Implement a training program that aligns your new team with your property management processes, ensuring they can deliver consistent, quality support.
Keep your outsourced team at their best with STAFFVIRTUAL’s ongoing support, regular feedback, and opportunities for professional growth.
“The cost savings of STAFFVIRTUAL is very dramatic, although I would say it’s not the primary reason. The primary reason we use them is for the quality of the people we get. However, the cost savings are obvious on paper and easy to justify… I think STAFFVIRTUAL works very well for any fast growing company that is looking to expand their core services”
“STAFFVIRTUAL is so far ahead of the curve when it comes to remote staffing in the Philippines. “
“One of the things I tell Hong Kong entrepreneurs is that we really should take advantage of this great resource. In the Philippines we can double or triple our team for less than half the cost than it would be here in Hong Kong… to be able to count on STAFFVIRTUAL to shorten that to a few days and get a team up and started, it was just the smart thing to do”
Talents working
For our Partner Clients
Avr. Cost Saving
On our Partner Clients payroll
eNPS
Compared to US Team
NPS Score
Last 2022 survey
(USD) Payroll Savings
Delivered to our clients
Avg. number of Talents
on our client teams
Days from Inquiry
Complete Team Deployment
EBITDA Growth Rate
Year-Over-Year since 2009
Bring STAFFVIRTUAL’s expert team on board to strengthen your property management services. Our professionals are trained to seamlessly integrate with your existing team, offering flexible support that grows with your business. With us, you’re ensuring every customer interaction is handled expertly, fostering satisfaction and trust in your services.
Content Writer
Unlock Your Real Estate Business’s Potential with a Virtual Assistant! Delegate mundane tasks like social media management, listings, appointments, research, email handling, and budget management to focus on selling properties. Maximize efficiency and growth.
Content Writer
In today’s fast-paced business environment, time is money, and every second counts. As a business owner or manager, you’re constantly looking for ways to streamline your operations, cut costs, and increase productivity. One solution that has gained popularity in recent years is outsourcing business processes to a BPO (business process outsourcing) company.
Content Writer
The Philippines is a popular destination for CPO services due to its large pool of talented and English-speaking creative professionals. Filipino creatives are known for their creativity, attention to detail, and ability to work under pressure.
Content Writer
In today’s fast-paced business environment, time is money, and every second counts. As a business owner or manager, you’re constantly looking for ways to streamline your operations, cut costs, and increase productivity. One solution that has gained popularity in recent years is outsourcing business processes to a BPO (business process outsourcing) company.
Content Writer
In today’s fast-paced business environment, time is money, and every second counts. As a business owner or manager, you’re constantly looking for ways to streamline your operations, cut costs, and increase productivity. One solution that has gained popularity in recent years is outsourcing business processes to a BPO (business process outsourcing) company.
STAFFVIRTUAL has over 15 years of experience in property management customer service outsourcing. Our seasoned team has worked with various property management clients, delivering tailored solutions to meet diverse needs.
Generally, outsourcing customer service can be more cost-effective than maintaining an in-house team. This is due to reduced overhead costs, such as office space and employee benefits.
STAFFVIRTUAL offers competitive pricing, making it an economical choice for property management businesses. Explore our Pricing Plans.
Absolutely. STAFFVIRTUAL prides itself on its flexibility and ability to tailor services to fit your unique requirements and budget constraints. We work closely with you to understand your specific needs and offer solutions that align with your business goals. Contact Us for a Custom Solution.
We handle a wide range of functions, including tenant inquiry response, lease agreement management, maintenance coordination, financial transaction support, and complaint resolution. Our services are comprehensive and designed to cover all aspects of property management customer service. Check Out Our Services.
Yes, STAFFVIRTUAL offers multichannel support, ensuring your clients can reach out through phone, email, or chat. This approach helps us cater to a broader range of client preferences and enhances overall customer satisfaction.
STAFFVIRTUAL utilizes the latest in customer service technology, including CRM systems, advanced call center software, and efficient ticketing systems. These tools enable us to deliver efficient, reliable, and data-driven customer service for your property management needs.
Absolutely. STAFFVIRTUAL’s team is proficient in various industry-standard property management software platforms. We ensure our staff stays updated with the latest tools and technologies to provide seamless service.
At STAFFVIRTUAL, we have scalable strategies in place to manage peak periods effectively. This includes flexible staffing solutions and efficient resource allocation to handle increased demand without compromising service quality.
Our training program focuses on industry-specific knowledge, customer service excellence, and hands-on experience with property management scenarios. Regular training updates ensure our team is always ready to deliver top-quality service.
STAFFVIRTUAL is designed to adapt and scale easily as your property management needs grow. We can quickly adjust our staffing levels and resources to match your expanding portfolio of properties or tenant base.
The onboarding process with STAFFVIRTUAL is streamlined and collaborative. We work closely with you to understand your specific needs, set up communication protocols, and integrate our team with your operations smoothly.
The timeline to get your dedicated customer service team operational depends on various factors, including the complexity and size of your requirements. However, we aim for a seamless and efficient setup, typically completed within a few weeks. Contact us today!
STAFFVIRTUAL ensures this by conducting thorough training sessions tailored to your specific properties and policies. We also keep an updated knowledge base and regular briefings to ensure our team is always aligned with your current standards and practices.
Yes, we prioritize keeping our team informed about the latest industry trends and changes. This involves ongoing training, attending relevant workshops, and subscribing to industry publications to stay abreast of evolving best practices.
The security of sensitive tenant information is paramount. We employ strict data protection policies, secure technology platforms, and regular security training for our team to safeguard all tenant information.
Customer satisfaction is gauged through regular feedback surveys, performance analytics, and KPI monitoring. We use this data to continually refine our services and ensure we are meeting and exceeding client expectations.
STAFFVIRTUAL focuses on ensuring a seamless integration with your internal processes. This involves a detailed initial analysis of your systems, followed by a customized approach to align our services with your operational workflows.
Absolutely. Our team is experienced in adapting to various workflows and systems. We work closely with you to understand and integrate with your existing processes, ensuring a smooth transition and continuous alignment.
STAFFVIRTUAL has over 15 years of experience in property management customer service outsourcing. Our seasoned team has worked with various property management clients, delivering tailored solutions to meet diverse needs.
Learn more About Us here.
