About Us

Talent Solutions
for Managed Service
Providers

Handle your tickets faster and increase MRR by
outsourcing to the Philippines!

Contact Us

What Our Clients Say About Us

"I have worked with services like this before and had an awful experience. STAFFVIRTUAL has been great to work with and finds great talent."

Larry Bigger

National Administration Manager

White Label Help Desk for MSPs

Strengthen your MSP’s customer support with STAFFVIRTUAL’s White Label Help Desk services. Deliver seamless, branded support with operations in the Philippines.

Your White Label Help Desk Team at STAFFVIRTUAL

Results To Expect With White Label Help Desk for MSP

We scale teams based on your business needs

Team Size

8 people

Property Specialists

1 Team Lead, 7 Specialists

Team Cost

$ 24,000

Per month

Total cost, everything included

Cost Savings

$ 912,000

Annual savings

Compared to US Team

Client Satisfaction

96.5%

Satisfaction Rate

Average over 7 years

Why Choose STAFFVIRTUAL for Your White Label Help Desk Needs

Over 15 Years of BPO Leadership

STAFFVIRTUAL has been leading the way in Business Process Outsourcing (BPO) for more than 15 years, with a keen focus on White Label Help Desk services designed specifically for MSPs. Our experienced professionals are dedicated to enhancing your support operations and customer satisfaction.

Committed Team of Help Desk Professionals

Our expertise extends beyond typical BPO services. By focusing on White Label Help Desk solutions, we provide strategies that not only solidify your support framework but also drive growth and scalability for your business.

24/7 Monitoring and Support

With our White Label Help Desk, your clients gain round-the-clock access to support, ensuring their queries are handled promptly and efficiently, day or night. This consistent availability underlines your commitment to their success and operational continuity.

Data-Driven Insights for Enhanced Support

Utilize comprehensive data analysis of support interactions to refine your strategies and decision-making processes. Our detailed insights empower you to stay ahead of challenges, ensuring your support services are both proactive and responsive to client needs.

4 Steps to Success with SOCaaS for MSP

Planning

Together, we identify your unique support requirements to develop a customer service enhancement strategy.

Recruitment

We identify professionals with significant experience in customer support, ready to tackle MSP-specific challenges.

Training

The White Label Help Desk team at STAFFVIRTUAL receives in-depth training to uphold the highest standards of service as an extension of your team.

Build Your Team

We provide continuous support and training to your White Label Help Desk team, enabling them to adapt and grow with your MSP.

Companies Like Yours Are Using STAFFVIRTUAL to Optimize Their Scalability and Profitability

“The cost savings of STAFFVIRTUAL is very dramatic, although I would say it’s not the primary reason. The primary reason we use them is for the quality of the people we get. However, the cost savings are obvious on paper and easy to justify… I think STAFFVIRTUAL works very well for any fast growing company that is looking to expand their core services”

Eric HowardCOO, CM Management

“STAFFVIRTUAL is so far ahead of the curve when it comes to remote staffing in the Philippines. “

Buckley BarlowCEO, In The Know

“One of the things I tell Hong Kong entrepreneurs is that we really should take advantage of this great resource. In the Philippines we can double or triple our team for less than half the cost than it would be here in Hong Kong… to be able to count on STAFFVIRTUAL to shorten that to a few days and get a team up and started, it was just the smart thing to do”

Max ArmbusterCEO, TalkPush
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Metrics That Make A Real Difference!

Talent

430

Talents working

For our Partner Clients

Payroll savings

65%

Avr. Cost Saving

On our Partner Clients payroll

Employee Satisfaction

98.6

eNPS

Compared to US Team

Client Satisfaction

96.8

NPS Score

Last 2022 survey

Total Client Saving

96M

(USD) Payroll Savings

Delivered to our clients

Client Team Size

12

Avg. number of Talents

on our client teams

Team setup

14

Days from Inquiry

Complete Team Deployment

Client Satisfaction

24.6%

EBITDA Growth Rate

Year-Over-Year since 2009

Schedule a Meeting Today

Expert White Label Help Desk for MSP

Choosing STAFFVIRTUAL’s White Label Help Desk services means securing a team committed to propelling your MSP’s customer support to new heights. Discover how our expertise can transform your service efficiency and foster greater client loyalty.

Helping Leading MSP Providers in the United States
Accelerate Their Growth Since 2009

FREQUENTLY
ASKED
QUESTIONS

Can I evaluate the expert team before fully committing to outsourcing?
What is STAFFVIRTUAL’s vetting and recruitment process for ensuring the most qualified professionals?
How quickly can STAFFVIRTUAL scale my outsourced team?
How flexible is STAFFVIRTUAL in customizing services to fit my MSP’s specific needs?
How does STAFFVIRTUAL handle time zone differences?
What is STAFFVIRTUAL’s onboarding process?
How does STAFFVIRTUAL protect sensitive information?
What does STAFFVIRTUAL’s IT Infrastructure look like?
How does STAFFVIRTUAL handle data backup and disaster recovery?
What tools and technologies does STAFFVIRTUAL use to ensure efficient operations?
How do I ensure my outsourced team is productive?
What are the communication channels available between STAFFVIRTUAL and clients?
How can I reach STAFFVIRTUAL for support at any time, and what level of support is provided for MSPs?
How does STAFFVIRTUAL ensure MSPs receive continuous support and feedback?
How long does it take for STAFFVIRTUAL to set up my remote team?
Am I allowed to give incentives to my outsourced employees?

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In today’s fast-paced business environment, time is money, and every second counts. As a business owner or manager, you’re constantly looking for ways to streamline your operations, cut costs, and increase productivity. One solution that has gained popularity in recent years is outsourcing business processes to a BPO (business process outsourcing) company.

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White Label Help Desk for MSP

Frequently Asked Questions

How experienced is STAFFVIRTUAL in providing White Label Help Desk for MSPs?

STAFFVIRTUAL boasts over 15 years of expertise in BPO services, with a specialized focus on White Label Help Desk solutions for MSPs. We’re dedicated to offering superior services that exceed expectations, ensuring your clients receive top-tier support.

Is outsourcing a White Label Help Desk cost-effective for MSPs?

Yes, partnering with STAFFVIRTUAL for a White Label Help Desk allows MSPs to significantly cut overhead costs while delivering continuous, high-quality support services. It’s a strategic move that enhances resource efficiency and service quality without the extra expense.

Can STAFFVIRTUAL tailor the White Label Help Desk to fit my MSP’s specific needs and budget?

Absolutely. We pride ourselves on customizing our White Label Help Desk services to align with your business’s unique requirements and financial constraints. Our aim is to provide a personalized support system that fortifies your client relations and drives your business forward.

What types of tasks does STAFFVIRTUAL handle with its White Label Help Desk for MSPs?

Our comprehensive range of support tasks includes handling inquiries, resolving technical issues, managing user accounts, and providing software assistance. We proactively ensure your clients’ needs are met with precision and care.

How quickly can STAFFVIRTUAL set up a White Label Help Desk for my MSP?

We prioritize rapid deployment, aiming to get your customized White Label Help Desk up and running within a few weeks. This swift setup process is designed to integrate smoothly with your existing operations. Contact us today!

How does STAFFVIRTUAL ensure continuous support for MSP clients through the White Label Help Desk?

Our White Label Help Desk is built for round-the-clock operation, ensuring your clients always have access to support when they need it. Continuous monitoring and proactive management keep support services running smoothly.

Is STAFFVIRTUAL’s White Label Help Desk scalable?

Yes. Our service is designed to be flexible and scalable, adjusting to meet the growing demands of your business. This ensures that you can always provide responsive and effective support to your clients, regardless of your MSP business size.

How does STAFFVIRTUAL measure the success of the White Label Help Desk?

We use key performance indicators such as resolution times, customer satisfaction scores, and support request volumes to measure the effectiveness of our White Label Help Desk. Regular reporting keeps you informed of our performance and service impact.

What does the incident management process look like with STAFFVIRTUAL’s White Label Help Desk?

Incidents are logged and managed through a streamlined process that ensures quick resolution. Our team works diligently to identify, analyze, and solve issues, keeping you updated every step of the way.

Does STAFFVIRTUAL support multiple communication channels for its White Label Help Desk?

Yes, we offer support across various channels, including phone, email, and chat, to accommodate your clients’ preferences, ensuring a seamless support experience.

Can STAFFVIRTUAL’s White Label Help Desk service be adapted for different industries within the MSP market?

Our White Label Help Desk is versatile and can be customized to meet the specific needs and compliance requirements of various industries, ensuring that your MSP can cater to a broad client base effectively.

What standards does STAFFVIRTUAL adhere to with its White Label Help Desk?

We follow industry-best practices and standards, such as ISO and ITIL, ensuring that our White Label Help Desk services are of the highest quality and reliability.

Can STAFFVIRTUAL integrate its White Label Help Desk with my MSP’s current operations?

Our team specializes in seamless integration, ensuring that our White Label Help Desk service enhances your existing operations without disruption, providing an extension to your MSP that feels like an in-house team.

How does STAFFVIRTUAL stay updated on the latest in help desk support?

We continuously update our training and services with the latest trends and technologies in help desk support, ensuring our team is well-equipped to provide cutting-edge service.

Does the White Label Help Desk include training for our staff?

Yes, we offer cybersecurity awareness and operational best practice training as part of our White Label Help Desk service, enhancing your team’s capabilities and security posture.

How does STAFFVIRTUAL ensure the White Label Help Desk represents my brand accurately?

We work closely with you to understand your brand’s voice, values, and service standards. Our team undergoes training specific to your brand to ensure every customer interaction reflects your MSP’s high standards and maintains consistency with your brand identity.

Can the White Label Help Desk handle after-hours support for my clients?

Yes, our White Label Help Desk service is designed to provide support 24/7/365, covering after-hours, weekends, and holidays. This ensures your clients receive timely support whenever they need it, enhancing their satisfaction and loyalty to your brand.

What technologies does STAFFVIRTUAL use to support the White Label Help Desk service?

We follow leading help desk and IT support technologies, including ticketing systems, remote monitoring and management tools, and customer relationship management platforms. These technologies enable us to deliver efficient, effective, and scalable support services.

How does the White Label Help Desk service handle escalation of complex issues?

Our process includes clear escalation protocols to ensure complex issues are promptly identified and escalated to the appropriate level of support within our team or back to your MSP if necessary. This ensures issues are resolved efficiently, maintaining client satisfaction.

Can I monitor the performance of the White Label Help Desk service?

Absolutely. We provide regular reports and access to performance metrics, such as response times, resolution rates, and customer satisfaction scores. This transparency allows you to monitor the service’s effectiveness and ensure it aligns with your expectations.

What is the process for feedback and continuous improvement in the White Label Help Desk for MSP service?

We value client feedback as a cornerstone of continuous improvement. Regular review meetings and feedback channels are established to discuss performance, address any concerns, and identify opportunities for service enhancements.