About Us

Law Intake Call Center Services

Convert leads into cases with our 24/7 Legal Intake Answering Service. Trusted by dozens of law firms across the US, our trained professionals screen & refer the right clients for your practice.

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What Our Clients Say About Us

“We deal with a lot of paperwork, huge amounts of paperwork actually and STAFFVIRTUAL has helped us to become more profitable and efficient by giving us administrative assistants that are out of this world. I couldn’t have possibly asked for better employees. They are both conscientious, quick learning and amazingly quick at everything they do. In short, STAFFVIRTUAL is our “secret weapon” that gives our firm a competitive advantage!”

Bill Gordon

Attorney

“My law firm has had the pleasure of working closely with STAFFVIRTUAL for over seven years. They are an outstanding company, highly professional, and I can’t imagine conducting business without their partnership.”

Rhondee Dumlao

CPA-Lawyer

Customer Service Outsourcing for Property Management

Learn why we’re the preferred BPO partner for America’s leading property management companies since 2009.

Why Dozens of American Law Firms Choose STAFFVIRTUAL Every Year

World
Streamline Your Law Firm’s Intake Process

Outsource Cost-Effective Law Intake Specialists to Manage Your Client Calls

Results To Expect With Property Management Clients

We scale teams based on your business needs

Team Size

8 people

Property Specialists

1 Team Lead, 7 Specialists

Team Cost

$ 24,000

Per month

Total cost, everything included

Cost Savings

$ 912,000

Annual savings

Compared to US Team

Client Satisfaction

96.5%

Satisfaction Rate

Average over 7 years

Why Choose STAFFVIRTUAL for Your Law Intake Call Center Needs

Over 15 Years of Law Intake Expertise

With over fifteen years in the legal intake outsourcing industry, STAFFVIRTUAL delivers reliable intake services to help your firm capture and manage new clients seamlessly.

Dedicated Law Intake Professionals

Our team consists of skilled intake specialists trained to handle new client inquiries accurately, ensuring your firm never misses a qualified lead.

24/7 Law Intake Support

STAFFVIRTUAL offers round-the-clock intake services, so your firm’s potential clients are always heard, no matter when they call.

Data-Driven Law Intake Solutions

We leverage data and analytics to refine your intake process, increasing conversion rates and streamlining client acquisition. We follow your current intake process – or help you create one!

4 Steps to Successfully Migrate All Your Calls to STAFFVIRTUAL’s Law Intake Call Center

Strategy Planning

Define your firm’s intake call center goals and outline the support needed to efficiently manage incoming client inquiries.

Recruitment

Work with STAFFVIRTUAL to hire experienced intake professionals who specialize in handling legal client onboarding for your firm.

Training

We collaboratively create and implement a comprehensive training program to ensure our intake specialists are aligned with your firm’s protocols and expectations.

Team Building

Enhance your intake call center team with STAFFVIRTUAL’s continuous oversight, feedback, and performance improvements to drive client satisfaction. You’ll LOVE our performance dashboards & insights.

Streamline Your Firm’s Operations

Meet an Expert to Learn About Back Office Outsourcing

Companies Like Yours Are Using STAFFVIRTUAL to Optimize Their Scalability and Profitability

“The cost savings of STAFFVIRTUAL is very dramatic, although I would say it’s not the primary reason. The primary reason we use them is for the quality of the people we get. However, the cost savings are obvious on paper and easy to justify… I think STAFFVIRTUAL works very well for any fast growing company that is looking to expand their core services”

Eric HowardCOO, CM Management

“STAFFVIRTUAL is so far ahead of the curve when it comes to remote staffing in the Philippines. “

Buckley BarlowCEO, In The Know

“One of the things I tell Hong Kong entrepreneurs is that we really should take advantage of this great resource. In the Philippines we can double or triple our team for less than half the cost than it would be here in Hong Kong… to be able to count on STAFFVIRTUAL to shorten that to a few days and get a team up and started, it was just the smart thing to do”

Max ArmbusterCEO, TalkPush
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Metrics That Make A Real Difference!

Talent

430

Talents working

For our Partner Clients

Payroll savings

65%

Avr. Cost Saving

On our Partner Clients payroll

Employee Satisfaction

98.6

eNPS

Compared to US Team

Client Satisfaction

96.8

NPS Score

Last 2022 survey

Total Client Saving

96M

(USD) Payroll Savings

Delivered to our clients

Client Team Size

12

Avg. number of Talents

on our client teams

Team setup

14

Days from Inquiry

Complete Team Deployment

Client Satisfaction

24.6%

EBITDA Growth Rate

Year-Over-Year since 2009

Schedule a Meeting Today

Don’t Let Missed Calls Cost You Clients and Revenue

Every missed call is a missed opportunity to grow your law firm. Potential clients may slip through the cracks without a dedicated law intake call center, costing you valuable time and money. Don’t let the hassle of managing inquiries overwhelm your practice. STAFFVIRTUAL’s 24/7 law intake services ensure you capture every lead, reduce overhead, and keep your firm running smoothly. Don’t risk losing clients—partner with us today. And save a lot of money in the process!

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Law Intake Call Center

Frequently Asked Questions

How will the STAFFVIRTUAL law intake call center benefit my firm?

Our dedicated call center ensures all client inquiries are handled promptly, helping you capture leads, save time, and increase revenue without burdening your lawyers with administrative tasks.

Can the call center staff be trained to understand my firm’s processes?

Absolutely. We tailor training programs to align with your firm’s specific needs, ensuring our intake specialists follow your procedures and deliver high-quality service. We have a very robust onboarding process for all law firm clients, monthly meetings between our clients and our customer success team, and quarterly meetings between our CEO and your management partners.

Will a call center be available 24/7 to handle client inquiries?

Yes. Our law intake call center operates 24/7, ensuring potential clients can reach your firm at any time, day or night. You can also choose specific coverage hours based on your unique needs. We offer flexible solutions that work with your law firm’s unique needs.

How quickly can you onboard a call center team for my firm?

We can rapidly recruit and train a dedicated intake team to meet your firm’s needs, ensuring a smooth and efficient setup. We usually have your team up and running and taking calls within 30 days of partnering with your law firm.

How will the call center improve my client intake process?

Our trained specialists ensure that every call is answered professionally, with intake forms completed promptly and client information passed to your firm in real-time.

What kind of reporting and analytics do you provide?

We offer detailed reports and data-driven insights to help you track lead conversion rates, identify trends, and optimize your intake process for better results.

How will the call center handle confidential client information?

Our intake professionals are trained in legal confidentiality protocols and adhere to strict data security measures to protect your clients’ sensitive information.

Can the call center manage high call volumes during peak times?

Yes. Our team is equipped to handle fluctuating call volumes, ensuring that no potential client inquiry goes unanswered, even during your busiest periods.

How much will it cost to hire a call center for my law firm?

We offer cost-effective solutions tailored to your firm’s needs, with pricing based on factors like call volume and service requirements. This helps you save money while growing your client base. The average cost for a full-time law firm call center specialist is $2,000/ month, but this may vary depending on your specific requirements and the the level of experience required for the job.

What if my firm receives complex legal inquiries? Can the call center handle them?

Our intake professionals are trained to gather essential information and pass complex cases directly to your legal team for further evaluation.

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Elevate Your Law Firm’s Client Intake Process

We’re Ready to Help You Build an Effective Law Intake Team Today