About Us

Customer Service Outsourcing for Property Management

Learn why we’re the preferred BPO partner for America’s leading property management companies since 2009.

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What Our Clients Say About Us

"The Staff that we have is above and beyond our expectations. The folks we have working for us are outstanding and add a lot of value to our company."

Damon Baca

Co-founder

Customer Service Outsourcing for Property Management

Learn why we’re the preferred BPO partner for America’s leading property management companies since 2009.

Our Pledge To Your Property Management Company

Results To Expect With Property Management Clients

We scale teams based on your business needs

Team Size

8 people

Property Specialists

1 Team Lead, 7 Specialists

Team Cost

$ 24,000

Per month

Total cost, everything included

Cost Savings

$ 912,000

Annual savings

Compared to US Team

Client Satisfaction

96.5%

Satisfaction Rate

Average over 7 years

Why Choose STAFFVIRTUAL For Property Management Customer Service Outsourcing Services

15+ Years of Experience

STAFFVIRTUAL brings over 15 years of specialized BPO experience, delivering premium virtual staffing services for property management companies in the US.

Trained, Dedicated Specialists

Our team is highly trained in property management customer service outsourcing and is dedicated to delivering responsive & personalized service that elevates your business.

Around-the-Clock Service

With STAFFVIRTUAL, gain the advantage of 24/7 customer support, a critical component of successful property management customer service outsourcing, ensuring no request goes unattended.

Analytics and KPI Reporting

Leverage STAFFVIRTUAL’s data-driven insights to refine your approach to property management customer service outsourcing, leading to improved strategies and results.

4 Steps to Successful Property Management Customer Service Outsourcing

Planning

Define your customer service goals and the scope of needed support. We’ll analyze your current service challenges to build an optimized outsourcing strategy.

Recruitment

Partner with STAFFVIRTUAL and discover customer service professionals who understand property management and share your commitment to quality service.

Training

Implement a training program that aligns your new team with your property management processes, ensuring they can deliver consistent, quality support.

Build Your Team

Keep your outsourced team at their best with STAFFVIRTUAL’s ongoing support, regular feedback, and opportunities for professional growth.

Companies Like Yours Are Using STAFFVIRTUAL to Optimize Their Scalability and Profitability

“The cost savings of STAFFVIRTUAL is very dramatic, although I would say it’s not the primary reason. The primary reason we use them is for the quality of the people we get. However, the cost savings are obvious on paper and easy to justify… I think STAFFVIRTUAL works very well for any fast growing company that is looking to expand their core services”

Eric HowardCOO, CM Management

“STAFFVIRTUAL is so far ahead of the curve when it comes to remote staffing in the Philippines. “

Buckley BarlowCEO, In The Know

“One of the things I tell Hong Kong entrepreneurs is that we really should take advantage of this great resource. In the Philippines we can double or triple our team for less than half the cost than it would be here in Hong Kong… to be able to count on STAFFVIRTUAL to shorten that to a few days and get a team up and started, it was just the smart thing to do”

Max ArmbusterCEO, TalkPush
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Metrics That Make A Real Difference!

Talent

430

Talents working

For our Partner Clients

Payroll savings

65%

Avr. Cost Saving

On our Partner Clients payroll

Employee Satisfaction

98.6

eNPS

Compared to US Team

Client Satisfaction

96.8

NPS Score

Last 2022 survey

Total Client Saving

96M

(USD) Payroll Savings

Delivered to our clients

Client Team Size

12

Avg. number of Talents

on our client teams

Team setup

14

Days from Inquiry

Complete Team Deployment

Client Satisfaction

24.6%

EBITDA Growth Rate

Year-Over-Year since 2009

Schedule a Meeting Today

Expand Your In-House Team With Dedicated Property Management Customer Service Outsourcing Specialists

Bring STAFFVIRTUAL’s expert team on board to strengthen your property management services. Our professionals are trained to seamlessly integrate with your existing team, offering flexible support that grows with your business. With us, you’re ensuring every customer interaction is handled expertly, fostering satisfaction and trust in your services.

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Property Management Customer Service Outsourcing

Frequently Asked Questions

How much experience do you have with property management customer service outsourcing?

STAFFVIRTUAL has over 15 years of experience in property management customer service outsourcing. Our seasoned team has worked with various property management clients, delivering tailored solutions to meet diverse needs.

Learn more About Us here.

Is property management customer service outsourcing cheaper than in-house?

Generally, outsourcing customer service can be more cost-effective than maintaining an in-house team. This is due to reduced overhead costs, such as office space and employee benefits.

STAFFVIRTUAL offers competitive pricing, making it an economical choice for property management businesses. Explore our Pricing Plans.

Can you customize your property management customer service outsourcing services based on my specific needs and budget?

Absolutely. STAFFVIRTUAL prides itself on its flexibility and ability to tailor services to fit your unique requirements and budget constraints. We work closely with you to understand your specific needs and offer solutions that align with your business goals. Contact Us for a Custom Solution.

What specific property management customer service outsourcing functions can you handle?

We handle a wide range of functions, including tenant inquiry response, lease agreement management, maintenance coordination, financial transaction support, and complaint resolution. Our services are comprehensive and designed to cover all aspects of property management customer service. Check Out Our Services.

Do you offer multichannel support (phone, email, chat) for property management customer service outsourcing?

Yes, STAFFVIRTUAL offers multichannel support, ensuring your clients can reach out through phone, email, or chat. This approach helps us cater to a broader range of client preferences and enhances overall customer satisfaction.

What technology and tools do you use for property management customer service outsourcing?

STAFFVIRTUAL utilizes the latest in customer service technology, including CRM systems, advanced call center software, and efficient ticketing systems. These tools enable us to deliver efficient, reliable, and data-driven customer service for your property management needs.

Are you familiar with property management software commonly used in the industry?

Absolutely. STAFFVIRTUAL’s team is proficient in various industry-standard property management software platforms. We ensure our staff stays updated with the latest tools and technologies to provide seamless service.

What is your process for handling peak periods or surges in demand for property management customer service outsourcing?

At STAFFVIRTUAL, we have scalable strategies in place to manage peak periods effectively. This includes flexible staffing solutions and efficient resource allocation to handle increased demand without compromising service quality.

How do you train your team members to deliver quality property management customer service outsourcing?

Our training program focuses on industry-specific knowledge, customer service excellence, and hands-on experience with property management scenarios. Regular training updates ensure our team is always ready to deliver top-quality service.

How easily can you scale to accommodate growth in the number of properties or tenants?

STAFFVIRTUAL is designed to adapt and scale easily as your property management needs grow. We can quickly adjust our staffing levels and resources to match your expanding portfolio of properties or tenant base.

If I choose you for property management customer service outsourcing, what will the onboarding process look like?

The onboarding process with STAFFVIRTUAL is streamlined and collaborative. We work closely with you to understand your specific needs, set up communication protocols, and integrate our team with your operations smoothly.

How long will it take to get my property management customer service team up and running?

The timeline to get your dedicated customer service team operational depends on various factors, including the complexity and size of your requirements. However, we aim for a seamless and efficient setup, typically completed within a few weeks. Contact us today!

How do you ensure that your customer service representatives are knowledgeable about my specific properties and policies?

STAFFVIRTUAL ensures this by conducting thorough training sessions tailored to your specific properties and policies. We also keep an updated knowledge base and regular briefings to ensure our team is always aligned with your current standards and practices.

Does your team stay updated on industry trends and changes in terms of property management customer service outsourcing?

Yes, we prioritize keeping our team informed about the latest industry trends and changes. This involves ongoing training, attending relevant workshops, and subscribing to industry publications to stay abreast of evolving best practices.

How do you ensure the security of sensitive tenant information?

The security of sensitive tenant information is paramount. We employ strict data protection policies, secure technology platforms, and regular security training for our team to safeguard all tenant information.

How do you measure and ensure customer satisfaction of your property management customer service outsourcing efforts?

Customer satisfaction is gauged through regular feedback surveys, performance analytics, and KPI monitoring. We use this data to continually refine our services and ensure we are meeting and exceeding client expectations.

How seamless is the integration of your property management customer service outsourcing services with our internal processes?

STAFFVIRTUAL focuses on ensuring a seamless integration with your internal processes. This involves a detailed initial analysis of your systems, followed by a customized approach to align our services with your operational workflows.

If I choose you for property management customer service outsourcing, can you adapt to our existing workflows and systems?

Absolutely. Our team is experienced in adapting to various workflows and systems. We work closely with you to understand and integrate with your existing processes, ensuring a smooth transition and continuous alignment.

If I choose you for property management customer service outsourcing, can you adapt to our existing workflows and systems?

STAFFVIRTUAL has over 15 years of experience in property management customer service outsourcing. Our seasoned team has worked with various property management clients, delivering tailored solutions to meet diverse needs.

Learn more About Us here.