About Us
Get your own Customer Experience team

We help our partner client succeed in lowering costs by up to 70%

Team Size

8 people

CE Specialists

1 Team Lead, 7 Specialists

Team Cost

$ 12,790

Per month

Total cost, everything included

Cost Savings

$ 358,200

Annual savings

Compared to US Team

Client Satisfaction


Satisfaction Rate

Average over 7 years


Exceptional Support, Every Time! Outsource Customer Service today!

STAFFVIRTUAL believes that great customer service is one of the keys to business success.

Our customer support teams at STAFFVIRTUAL are made up of highly qualified experts who are equipped to handle a variety of queries and concerns from clients. With the help of the most recent tools and technologies, we strive tirelessly to provide your customers with prompt and accurate support. We have the expertise to meet your needs, whether you require assistance with inbound calls, live chat support, email support, or social media support. Plus, we send you updates on the growth and results of our services on a regular basis through reports and feedback.

Outsource Customer Experience

We are the leading Customer Experience BPO provider in the Philippines

Our Metrics

Our Customer Experience team’s KPI performance is above and beyond

With strong success monitoring of our operation, we stay on top of our KPI’s of success of our Client Partners and Staff team.

Maximized Productivity


Total Chats

handled as of 2022

Skilled Experts


Total Emails handled

as of 2022

Quick Response


Avg. First Response time

in seconds

Client Satisfaction


Total Positive CSAT


High Volume


Avg. Chats handled

per month

Increased Workload


Avg. Emails handled

per month

Increased Efficiency


Avg. List Tasks

per month

Workload Allocation


Avg. List Tasks

per month

Schedule a free intro call

We are ready to get you set up for success with your new team

Benefits of Working with STAFFVIRTUAL

Improved Customer Satisfaction and Reduced Operating Costs

How our clients benefit from having a Customer Support team in the Philippines

Customer Satisfaction

With a dedicated support team, businesses can ensure that customer inquiries are handled quickly and efficiently, leading to higher satisfaction levels.
Outsourcing customer support to STAFFVIRTUAL improves customer satisfaction with timely and effective response times, 24/7 availability, multilingual support, expertise, and personalized support. Customers appreciate support when they need it, in their language, and from experienced professionals.

Personalized support tailored to each customer’s needs leads to higher satisfaction. This can lead to increased loyalty and repeat business, making outsourcing to STAFFVIRTUAL a cost-effective solution for businesses looking to improve customer support.

24 / 7 Support

With STAFFVIRTUAL’s round-the-clock support, businesses can provide continuous support to customers, regardless of their time zone.
Our 24/7 support is especially beneficial for businesses with customers in different time zones or for those who require support outside of traditional business hours. With our around-the-clock support, you can ensure that your customers always receive prompt and efficient assistance, regardless of their location or the time of day.

Additionally, our 24/7 support allows businesses to reduce their response times to customer inquiries, which can lead to higher customer satisfaction levels and ultimately, increased loyalty and repeat business.

Cost Savings

Outsourcing customer support can be more cost-effective than hiring and maintaining an in-house team.
Outsourcing customer support to STAFFVIRTUAL can provide significant cost savings for businesses. These cost savings include lower labor costs, reduced overhead costs, access to a highly-skilled team, and greater flexibility. Outsourcing allows businesses to scale their support operations up or down as needed without the costs associated with hiring and training new staff.

Overall, outsourcing to STAFFVIRTUAL allows businesses to focus on core competencies and strategic initiatives while leaving customer support to the experts.

We help our clients optimise the profitability and scalability

“One of the things I tell Hong Kong entrepreneurs is that we really should take advantage of this great resource. In the Philippines we can double or triple our team for less than half the cost than it would be here in Hong Kong… to be able to count on STAFFVIRTUAL to shorten that to a few days and get a team up and started, it was just the smart thing to do”

Max ArmbusterCEO, TalkPush

“STAFFVIRTUAL is so far ahead of the curve when it comes to remote staffing in the Philippines. “

Buckley BarlowCEO, In The Know

“The cost savings of STAFFVIRTUAL is very dramatic, although I would say it’s not the primary reason. The primary reason we use them is for the quality of the people we get. However, the cost savings are obvious on paper and easy to justify… I think STAFFVIRTUAL works very well for any fast growing company that is looking to expand their core services”

Eric HowardCOO, CM Management

Frequently Asked Questions

How quickly can STAFFVIRTUAL respond to customer inquiries?

We prioritize timely responses to customer inquiries and strive to respond within a few hours of receipt. We can also handle customer inquiries outside of regular business hours thanks to our 24/7 support.

How can STAFFVIRTUAL’s Customer Experience support benefit my business?

By providing outstanding customer service, our customer experience support helps build the reputation of your brand. It eventually fuels corporate growth and success by increasing client pleasure, loyalty, and positive word-of-mouth recommendations.

Can I request additional customer service representatives for peak seasons or special events?

Yes, you can request more customer service representatives during peak seasons or during special events. Our adaptable staffing model enables us to rapidly scale up or down to meet your changing business requirements.

How do you ensure that the customer service representative assigned to my account is the right fit for my business?

Before assigning a representative to your account, we take the time to learn about your company and its specific needs. We also carefully screen our candidates to ensure they have the skills, experience, and personality traits required to provide excellent customer service on your behalf.

What is the process for onboarding our business with STAFFVIRTUAL’s Customer Experience support?

Our onboarding procedure runs smoothly and cooperatively. We collaborate closely with you to comprehend your company requirements, specify support needs, and provide specialized training materials. We make sure that everything goes smoothly and keep lines of communication open the whole onboarding process. You can start your outsourcing journey in just 4 easy steps!

Schedule a free intro call

We are ready to get you set up for success with your new team

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