We help our partner client succeed in lowering costs by up to 70%
1 Team Lead, 7 Specialists
Total cost, everything included
Compared to US Team
Average over 7 years
Exceptional Support, Every Time! Outsource Customer Service today!
STAFFVIRTUAL believes that great customer service is one of the keys to business success.
Our customer support teams at STAFFVIRTUAL are made up of highly qualified experts who are equipped to handle a variety of queries and concerns from clients. With the help of the most recent tools and technologies, we strive tirelessly to provide your customers with prompt and accurate support. We have the expertise to meet your needs, whether you require assistance with inbound calls, live chat support, email support, or social media support. Plus, we send you updates on the growth and results of our services on a regular basis through reports and feedback.
Our Customer Experience team’s KPI performance is above and beyond
With strong success monitoring of our operation, we stay on top of our KPI’s of success of our Client Partners and Staff team.
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Total Emails handled
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Avg. First Response time
Total Positive CSAT
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Improved Customer Satisfaction and Reduced Operating Costs
How our clients benefit from having a Customer Support team in the Philippines
Personalized support tailored to each customer’s needs leads to higher satisfaction. This can lead to increased loyalty and repeat business, making outsourcing to STAFFVIRTUAL a cost-effective solution for businesses looking to improve customer support.
24 / 7 Support
Additionally, our 24/7 support allows businesses to reduce their response times to customer inquiries, which can lead to higher customer satisfaction levels and ultimately, increased loyalty and repeat business.
Overall, outsourcing to STAFFVIRTUAL allows businesses to focus on core competencies and strategic initiatives while leaving customer support to the experts.
We help our clients optimise the profitability and scalability
“One of the things I tell Hong Kong entrepreneurs is that we really should take advantage of this great resource. In the Philippines we can double or triple our team for less than half the cost than it would be here in Hong Kong… to be able to count on STAFFVIRTUAL to shorten that to a few days and get a team up and started, it was just the smart thing to do”
“STAFFVIRTUAL is so far ahead of the curve when it comes to remote staffing in the Philippines. “
“The cost savings of STAFFVIRTUAL is very dramatic, although I would say it’s not the primary reason. The primary reason we use them is for the quality of the people we get. However, the cost savings are obvious on paper and easy to justify… I think STAFFVIRTUAL works very well for any fast growing company that is looking to expand their core services”
Frequently Asked Questions
How quickly can STAFFVIRTUAL respond to customer inquiries?
We prioritize timely responses to customer inquiries and strive to respond within a few hours of receipt. We can also handle customer inquiries outside of regular business hours thanks to our 24/7 support.
How can STAFFVIRTUAL’s Customer Experience support benefit my business?
By providing outstanding customer service, our customer experience support helps build the reputation of your brand. It eventually fuels corporate growth and success by increasing client pleasure, loyalty, and positive word-of-mouth recommendations.
Can I request additional customer service representatives for peak seasons or special events?
Yes, you can request more customer service representatives during peak seasons or during special events. Our adaptable staffing model enables us to rapidly scale up or down to meet your changing business requirements.
How do you ensure that the customer service representative assigned to my account is the right fit for my business?
Before assigning a representative to your account, we take the time to learn about your company and its specific needs. We also carefully screen our candidates to ensure they have the skills, experience, and personality traits required to provide excellent customer service on your behalf.
What is the process for onboarding our business with STAFFVIRTUAL’s Customer Experience support?
Our onboarding procedure runs smoothly and cooperatively. We collaborate closely with you to comprehend your company requirements, specify support needs, and provide specialized training materials. We make sure that everything goes smoothly and keep lines of communication open the whole onboarding process. You can start your outsourcing journey in just 4 easy steps!
We are ready to get you set up for success with your new team
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Outsourcing to the Philippines: Advantages and Disadvantages
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Outsourcing Customer Service to the Philippines Pros and Cons
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How Outsourcing Can Help You Grow Faster and More Efficiently
In today’s fast-paced business environment, time is money, and every second counts. As a business owner or manager, you’re constantly looking for ways to streamline your operations, cut costs, and increase productivity. One solution that has gained popularity in recent years is outsourcing business processes to a BPO (business process outsourcing) company.