June 7, 2024
7 Reasons To Choose STAFFVIRTUAL for Property Management Customer Service Outsourcing
Did you know? 38% of consumers are more likely to recommend a company if it has good consumer service. Does your property management business have to have stable customer service support in place?
If not, it’s time to consider outsourcing. Your customer service team is your frontline support for all current and prospective customers, representing your company across all customer needs. As a result, they directly impact your business growth and client satisfaction. That’s why it’s important to choose the right outsourcing partner to meet your property management customer service needs.
STAFFVIRTUAL is an outsourcing company that was built in the Philippines in 2009. With over 14 years of experience, we have proven our track record when it comes to customer service. But why should you choose to partner with us?
Here are seven reasons to choose STAFFVIRTUAL for Property Management Customer Service Outsourcing.
1. Proven Expertise in Property Management
When outsourcing, it’s crucial to partner with a reliable provider. That way, you can enjoy all the benefits while working toward your fullest potential — stress-free. If you’re a property management company, you need an outsourcing partner who can provide the skills and expertise you need.
Since 2009, we’ve been building our customer service teams in the Philippines. Our years of experience and success stories prove our track record in the property management industry.
From maintenance coordination and management support to resolving customer complaints, we have delivered excellent service to our clients. Our industry experience makes us a reliable outsourcing partner capable of assisting you in navigating the unique demands and challenges of property management customer service.
2. Customized Solutions for Diverse Needs
At STAFFVIRTUAL, we want our clients to feel comfortable working with us. We treat them more as partners rather than merely clients to build rapport and establish a solid working relationship with them. That way, they can communicate with us more effectively and let us know what they really need.
We don’t want to overcomplicate things; you have enough to worry about already! We have our 4-Step Process in place to get them started with their outsourcing journey. The first step is planning, wherein we introduce our 90-Day Success Plan.
Our carefully formulated processes help our clients build strategies and forecast any challenges they might face, depending on their industry. Our roadmap is particularly beneficial in the property management industry since market demands aren’t often consistent and change from time to time.
Then, we proceed with recruitment and training to ensure that we deploy our teams fully equipped to deliver top-quality services. The timeline for these two steps may vary, depending on the client’s requirements. Finally, we help our clients manage the performance of their outsourced teams through KPIs, reports, and close monitoring.
3. Access to a Global Talent Pool
With millions of graduates joining the workforce every year, STAFFVIRTUAL has access to a broad pool of talent. That’s one of the reasons why more companies are outsourcing to the Philippines, making it the number one destination for your business. That means we can have our pick of the top talent applicant pool.
Our talent acquisition team has set up a rigorous selection process, including background checks and a series of interviews. This enables us to deploy nothing but the best talents to our clients. Having these strict procedures also allows us to have lower attrition rates.
Aside from that, we have a program called SV Certified, where our vetted previous employees in good standing are ready to deploy. This reduces the waiting time for your team to be set up and gets them up and running.
Finally, because English is one of their national languages, Filipinos are excellent English speakers. This allows you to outsource top talents with no language barriers. Therefore, miscommunication is avoided, and your customers (and you) are happy.
4. State-of-the-Art Technology and Infrastructure
Our company’s tagline, “Because Talent Is Everywhere,” highlights our diverse talent pool across the country. Since we have access to a massive talent pool, we ensure that regardless of their locations, our teams can easily communicate and collaborate with the use of modern technology. If you are still starting up or don’t have the financial capability to invest in the latest equipment, tools, and technology, outsourcing is your ideal bet.
We have online meeting spaces and project management software to make sure that they collaborate efficiently. Additionally, we use cloud-based storage for easier access across our teams and have data encryption in place for security measures. This also promotes productivity and business continuity. Since a lot of our clients require 24/7 customer support, our teams have to work effectively no matter where they are.
5. Cost-Effective Services With High ROI
Outsourcing to the Philippines can lead to big cost savings. It’s not news that labor costs are more affordable here compared to the US or other countries. You can easily hire two or more employees here in the Philippines for the price of one in the US. And STAFFVIRTUAL can make that happen.
According to the US Bureau of Labor Statistics, in 2023, the median pay for customer service representatives was $43,056 per year. Now, when you outsource with STAFFVIRTUAL, we can bring up to 70% in cost savings. You can use those savings to boost other areas of your business while ensuring you get the highest quality service out of your investment.
With our flexible pricing model, you can begin building your property management customer service team according to your budget. Whether you’re an ambitious start-up, small, or medium business, we can help you set up a team that can drive business growth.
Additionally, customer service teams usually require 24/7 availability. We can provide you with teams working around the clock to ensure business continuity. This can help you address your customers’ concerns, minimize downtime, and increase customer satisfaction.
6. Commitment to Quality and Compliance
We understand how crucial it is to protect your company’s data. At STAFFVIRTUAL, your company’s data is in good hands. We are ISO 27001 certified, which is the international standard for managing information security. We are also fully compliant with the Health Insurance Portability and Accountability Act (HIPAA). These are all part of our risk management process.
We use cutting-edge security measures like encryption, secure data centers, and multi-factor authentication to safeguard our clients’ data. We also sign non-disclosure agreements (NDAs) and other data protection agreements to help protect client information.
7. Strong Client Testimonials and Case Studies
StripView Suites:
StripViewSuites, a Las Vegas-based property management firm, focuses on short-term and vacation rentals. Established in 2015, the firm aims to provide exceptional customer service, timely maintenance, and reliable housekeeping.
Through STAFFVIRTUAL’s flexibility, we support StripViewSuites with customer service representatives, a Rate and Revenue Specialist, and a Team Coordinator. To this day, the team consistently delivers exceptional results, earning recognition for high show rates. STAFFVIRTUAL offers almost 24/7 assistance to StripViewSuites clients so their business needs are met.
GuestWiser:
GuestWiser, founded by Luca Zambello and David Phillips in 2017, aims to provide guests with a “home away from home” experience. The company handles properties across three US states (TX, TN, and CA) and relies on on-site managers and cleaners for assistance. To establish round-the-clock property management support, STAFFVIRTUAL’s Talent Acquisition Team sourced experienced candidates and helped them create training materials for daily operations.
A leader was identified to establish key performance indicators (KPIs). The team ensures constant communication with on-site facility personnel to maintain quality service. The results include timely handling of reservation inquiries, positive guest reviews, and high-performance evaluation scores. STAFFVIRTUAL’s experience in finding solutions helps GuestWiser uphold its mission of providing a “home away from home” experience for guests.
Conclusion: Talk to STAFFVIRTUAL About Property Management Customer Service Outsourcing
Deciding whether to outsource or not is one thing. Choosing a reliable outsourcing provider is another.
There are several factors to consider and quite a few options — but STAFFVIRTUAL is here to deliver an excellent service. We are committed to helping you optimize your profitability and scalability by delivering top-notch quality of service.
With our years of experience, we provide customized solutions based on your business needs and goals. We provide you with the top and highest quality talents in the Philippines, which can be hired for a fraction of the cost of in-house teams. All of these, along with our cutting-edge technology, can help boost your company’s productivity and growth.
If you’re looking for a reliable outsourcing provider who can help you cut costs while still getting the highest quality of service, then STAFFVIRTUAL is the best partner for you.
Visit www.staffvirtual.com and sign up for a free consultation or book a call. Let us help you set up your growth teams in the Philippines.
Sources:
ROI of Customer Experience | Qualtrics XM Institute
Health Insurance Portability and Accountability Act of 1996 (HIPAA) | CDC