Hoglund Law saved $25,817 monthly in operational and headcount costs by partnering with STAFFVIRTUAL.

With STAFFVIRTUAL's outsourcing strategies, Hoglund Law effectively managed their growing caseloads while maintaining high service standards. This move saved the firm nearly $11 million over five years.

59%
Reduction in HR & hiring costs
20%
Attrition Rate
467%
STAFFVIRTUAL Team Growth Rate from 2019
96%
Employee Show Rate (YTD 2024)
$25,817.00
Monthly Reduction in Operational and Headcount Costs

Client:
Hoglund Law
Industry:
Legal

Bio:

Hoglund & Mrozik P.L.L.C is a leading law firm specializing in Bankruptcy and Social Security cases with 32 years of expertise. The firm is dedicated to delivering exceptional client service grounded in the principles of Courtesy, Respect, and Honesty.

Project Summary

Hoglund & Mrozik P.L.L.C, a leading law firm with extensive experience in Bankruptcy and Social Security cases, struggled with managing their growing caseloads. In 2017, they partnered with STAFFVIRTUAL to form a 20-person remote team in the Philippines. This collaboration aimed to simplify caseload management and reduce operational costs.

STAFFVIRTUAL recruited and trained Legal Assistants and Paralegals, set up necessary infrastructure, and streamlined work processes, allowing Hoglund Law to handle more cases efficiently and improve client satisfaction.

The Challenge

Despite having over 30+ years of industry experience, Hoglund Law faced several challenges with its growing caseloads. To maintain their high standards of service, they needed to implement strategic solutions–quickly.

Recruitment and Training

Finding qualified Legal Assistants and Paralegals with the necessary SSDI and BK expertise posed a significant challenge. Ensuring their smooth onboarding and familiarization with Hoglund Law’s practices required customized training programs created by STAFFVIRTUAL.

Expanding Fulfillment Capacity

Hoglund Law had a limited team and could not handle the increasing caseloads. The firm needed to scale its operations quickly to meet growing demands. However, scaling the team efficiently without compromising quality was a significant concern, requiring strategic planning and resource allocation.

Improving Caseload Management

With an influx of new clients, Hoglund Law needed to streamline their case management processes to maintain productivity and service quality. The firm sought a comprehensive solution that would enhance efficiency and reduce manual effort, allowing their attorneys to focus on higher-value tasks while maintaining a high standard of client service.

Achieve Significant Cost Savings

One of Hoglund Law’s primary objectives was to manage its growing caseloads while minimizing operational costs. The firm aimed to reduce overhead expenses by outsourcing repetitive and time-consuming processes. They needed a cost-effective solution that could deliver consistent growth, operational efficiency, and superior customer service.

How We Helped Hoglund Law

Customized Recruitment & Training

STAFFVIRTUAL used its talent network in the Philippines to find and recruit Legal Assistants and Paralegals with SSDI and BK expertise. We provide custom training to ensure they fit Hoglund Law’s goals and strategies.

Rapid & Productive Team Expansion

Initially, STAFFVIRTUAL provided four employees to assist Hoglund Law. Over time, we expanded their team to 20+ staff members, leading to a 466.67% increase in fulfillment capacity within three years.

Reliable Infrastructure Setup

To support Hoglund Law’s expanding remote teams, STAFFVIRTUAL took care of all the logistical aspects — providing the necessary workspace, technology, and equipment to support Hoglund Law's growing remote teams.

Efficient Document Management

Despite challenges posed by the pandemic, Hoglund Law has taken more cases since partnering with STAFFVIRTUAL. This is mostly due to us increasing the efficiency of their document preparation, allowing the firm to handle more claims, cases, and appeals with ease.

Guaranteeing HIPAA Compliance

STAFFVIRTUAL ensured Hoglund Law's compliance with HIPAA regulations, providing consistent handling of recurring tasks and sensitive records. Our services are suitable for law firms that need consistent handling of recurring tasks and processing of financial or medical records.