August 20, 2024
Why NoC Services Are Crucial for MSP Business Growth
Patricia Arcilla
Patricia is a content writer for STAFFVIRTUAL. She’s been interested in writing since she realized...
Many industries run around the clock and need reliable, constant connectivity. As you may know, running a business that relies on networks can be tough. An Entrepreneur piece backs this up, sharing that 97% of companies use the Internet to connect with customers, clients, and other stakeholders.
That means nowadays, staying connected is crucial when you’re running a business. Imagine dealing with network glitches, security threats, or sudden surges in traffic all on your own. Your run-of-the-mill IT services can struggle to keep up. This is why there are providers who offer Network Operations Center services.
NoCs are experts in monitoring networks and handling issues like malware. They also manage user traffic and perform updates to keep everything optimized. For Managed Service Providers (MSPs), having a NoC could really boost business growth.
Let’s find out more about how NoC Services for MSPs can back up your operations.
What are NoC Services?
So, what exactly are NoC services? A Network Operations Center (NoC) is a centralized hub where IT professionals monitor, manage, and maintain networks and IT infrastructure. Think of it as the nerve center for all your network needs.
An NoC team handles a lot of things, including:
- Network monitoring
- Troubleshooting
- Software updates
- Security management
Basically, NoC services ensure your clients’ networks are always smooth and secure.
Importance of Network Reliability for MSPs
For managed service providers, keeping the network reliable is key. Here’s why it matters:
- Client Trust and Satisfaction. Your clients rely on you to keep their networks running smoothly. Frequent downtimes or issues can erode their trust and satisfaction. Consequently, reliable system services make sure that your clients’ operations are uninterrupted.
- Business Continuity. Any system downtime can lead to significant losses. In fact, Help Net Security reports that every minute of downtime can cost you around $4,344. So, a reliable network lets your operations continue without interruptions, which is vital for maintaining productivity and profitability.
- Competitive Edge. Offering consistent and dependable network services sets you apart from competitors. Clients are more likely to choose and stay with an MSP that checks if their network is always up and running.
- Cost Efficiency. Unreliable systems often lead to frequent troubleshooting and repairs, which can be costly. A steady network reduces the need for constant fixes, saving both time and money.
- Scalability and Growth. Your network needs might get more complicated as your company expands. Outsourcing a NoC can let you scale smoothly to handle this growth and allows you to expand operations without worrying about any system hiccups.
- Regulatory Compliance. Many industries have strict regulations regarding network uptime and data protection. Checking if your system is reliable helps meet these compliance requirements. You can then avoid legal issues and potential fines.
What to Expect From NoC Services
Signing up for NoC services gives you access to a range of features designed to keep your networks in top shape. Here’s what you can expect:
Always-On Monitoring
NoC services provide around-the-clock surveillance of your network. Specialists observe your apps and equipment to address issues before they aggravate. It’s like having a team of 24/7 security guards for your system.
Rapid Issue Resolution
With network operations center outsourcing, you get faster response times for any incidents that occur. A team is always ready to jump in and resolve problems as they arise. As a result, it lessens downtime and prevents future issues. Quick fixes mean less stress and smoother operations.
Efficient Software Handling
NoC services handle everything. From picking and installing the right application software to investigating and updating it. This lets you breathe easier knowing your software runs as perfect as it can. It’ll also save your business time and resources. You and your staff won’t need to worry about outdated or buggy software.
Seamless Updates
Patch management keeps your software tools and apps up-to-date and secure. Network operations center solutions take care of acquiring, installing, and testing patches. This is so your systems get protected against threats, and you won’t have to deal with the hassle of manual updates.
Reliable Data Backup
NoC services manage your system capacity and backup needs remotely. You won’t have to worry about having and handling in-house backup systems since your data will also become safer and your network can handle peak loads without failing. Your data stays secure, and you get peace of mind.
Robust Security
Intrusion Prevention Systems (IPS) and firewalls are crucial for network security. Think of them as digital bouncers for your systems. With a NoC, they observe and manage these systems for you to protect against unauthorized access and other threats.
Proactive Threat Detection
One of the NoC’s jobs is continuous analysis of potential network threats. This proactive approach frees up your IT team to focus on other tasks while keeping your systems safe from emerging dangers. Catching problems before they start keeps everything running on track.
Virus Protection
Statista revealed that 5.5 million malware attacks were detected worldwide in recent years. They also shared that one of the top reasons for these attacks is to steal corporate information. Frequent virus checks and remediation efforts keep your network safe from malicious software. It’s like having a cleaner for your digital space.
When you avail the services of a NoC, they can filter out harmful emails and remove viruses. They can do so before they can cause significant damage.
Consistent Network Management
A network operations center can enforce system management policies for consistency and security. This structured approach guarantees your smooth network operations. Also, staff are aware of and adhere to company policies. It’s good to make everyone stay on the same page about something that’s used company-wide.
Benefits of NoC Services for MSP Businesses
For managed service providers, leveraging NoC services can offer plenty of advantages, such as:
Improved Service Delivery
With a NoC handling network operations, you can offer the best service to your clients. This means happier customers and increased loyalty. Your clients will love the sense of urgency, which can set you apart from other providers.
Resource Optimization
Outsourcing network monitoring and management frees up your internal resources. This lets you and your team focus on core business activities for innovation and growth. Imagine having more time to work on what you do best while experts handle the techy side of things.
Cost Savings
Keeping an in-house team for network operations can be too much for your budget. NoC solutions are a cost-effective alternative. When you offshore them, it offers specialized expertise and advanced tools without the high overhead costs. Save money and get top-tier service — it’s a win-win situation.
Better Security
You guarantee superb security with dedicated professionals managing you and your clients’ networks. This includes protection from cyber threats, vulnerability assessments, and compliance with security standards. You and your clients will sleep better knowing all your data is safe.
Grow as You Go
A network operations center can scale with your organization. They provide the necessary resources and expertise to manage larger and more complex networks. You’ll be able to grow confidently, knowing your network operations can keep up.
Competitive Advantage
Offering NoC services gives your MSP business a competitive edge. By providing comprehensive network management and security solutions, you can attract and keep more clients. Stand out in the crowded MSP market with superior services and reliability!
7 Things to Look for in an MSP NoC Services Provider
Choosing the right NoC services provider can maximize the mentioned benefits. Here are some things you should consider when choosing the perfect fit for your MSP or MSSP business:
- Expertise and Experience. You want a provider with a proven track record in NoC operations. Their expertise and experience can elevate the quality of service you get. Don’t settle for less when you can have seasoned pros on your side.
- Comprehensive Services. Make sure they offer a full suite of NoC services — 24/7 monitoring, threat intelligence, incident response, vulnerability management, and the like. This covers all your clients’ network needs and you won’t have to juggle several providers.
- Scalability. Pick a provider that can grow with you. Flexibility is key for future growth and enables continuous support as your business and client base expand.
- Security Focus. Security should be a top priority. Look for partners that offer advanced features like SIEM and user behavior analytics. Your client’s data should be in safe hands.
- Customer Support. Reliable customer support is a must. Choose a company that’s responsive and effective to keep your clients’ networks running. Swift and accommodating responses can make all the difference.
- Cost-Effectiveness. While cost isn’t everything, it matters. Find an outsourcer that offers good value for money. Compare pricing and services to get the best deal without sacrificing quality.
- Reputation. Do your homework — read reviews and testimonials from other clients. A NoC provider with a strong reputation is more likely to deliver top-notch services. Trustworthy providers have happy clients.
Build a NoC Team with STAFFVIRTUAL
Now you see why NoC services are essential for MSP business growth. They provide the expertise, security, and support for effective network management and maintenance.
Building your NoC team with STAFFVIRTUAL gives your business the support to success. Our team of premier talent will keep your networks secure and operational.
You can leverage our extensive network and experience to enhance and expand your service offerings. We also offer scalability so your network operations center grows with your business.
Learn more about how STAFFVIRTUAL’s NoC services can bolster your network security. Book a call now!
Sources:
What is a network operations center (NOC)? | IBM
How MSP NOC Services Drive Business Innovation? | Medium
Businesses count the cost of network downtime | Help Net Security