STAFFVIRTUAL Xpertechs

Xpertechs increased its technical support team by 200% and reduced HR costs by 48% thanks to STAFFVIRTUAL.

200%
Increase in technical team size
48%
Reduction in HR and hiring costs
97%
Employee show rate
14%
Attrition rate

Client:
Xpertechs
Industry:
MSP

Bio:

Xpertechs is a family-owned and operated business based in Columbia, Maryland. It was founded in 1988, and has established itself as the top IT provider in the state of Maryland over three decades. Xpertechs offers tailored technological services across different industries to help companies establish their IT foundation.

Project Summary

Xpertechs is a trusted name in the managed IT services space, offering direct support to SMBs and enterprises across the U.S. The company partnered with STAFFVIRTUAL in an effort to expand and enhance their service offerings.

STAFFVIRTUAL equipped Xpertechs with specialists to provide expert support for new services; as well as to monitor and maintain their client’s IT networks and infrastructure. This support was offered on a rolling basis, giving Xpertechs the ongoing support needed to streamline operations and ensure client success.

The Challenge

Xpertechs needed ongoing support to ensure their clients received exceptional IT services in the areas that they needed most. This required Xpertechs to expand their service catalog, and their staff.

System Downtime

Xpertechs was experiencing frequent system downtimes, which resulted in frustrated clients and missed deadlines. It also led to software glitches, network issues, and hardware failures.

Spyware and Viruses

Security threats like spyware, viruses, and other malware resulted in data breaches and loss of sensitive data. They required expensive recovery efforts and support for disruptions and reputational damage.

Lack of Skilled IT Personnel

Xpertechs needed additional skilled IT personnel to manage the sheer volume of technological needs of their clients, as well as to mitigate the risk of increased vulnerabilities and prolonged downtimes associated with staffing gaps.

IT Support and Maintenance

Xpertechs also wanted experts equipped with different areas of knowledge to manage complex technical issues for their clients in an effort to avoid increased downtime, ineffective operations, and incomplete resolutions.

How We Helped Xpertechs

Expert Technical Support

Xpertechs partnered with STAFFVIRTUAL’s IT experts to monitor and maintain the servers, computers, network, and IT infrastructure of their clients. This full-spectrum support was accomplished via remote monitoring, diagnostic, and ticketing tools.

Efficient Network Management

STAFFVIRTUAL’s NoC engineers ensured network performance and stability using advanced ticketing and monitoring tools. These mechanisms were designed to proactively address potential problems before they affected the clients, guaranteeing client networks remained efficient and reliable.

Specialized Cloud Management

STAFFVIRTUAL’s M365 Specialist and Microsoft Cloud Engineer provided expertise and specialized cloud management knowledge. They also made sure that the clients’ cloud infrastructure was optimized for security and performance. STAFFVIRTUAL’s IT experts also helped clients transition to cloud-based solutions with utmost ease.

Collaborative Problem Solving

STAFFVIRTUAL’s IT experts worked closely with Xpertechs’ departments and team members to create a collaborative, innovative environment capable of resolving complex IT problems. This ultimately led to a greater degree of efficiency and a better experience for Xpertech’s clients.

What We Achieved for Xpertechs

200% Expansion of the IT Support Team

STAFFVIRTUAL’s support prompted a 200% expansion of the IT support team; resulting in better client outcomes.

40% HR Savings

Xpertechs experienced a 40% average savings on HR-related costs, empowering them to scale their workforce sustainably.

97% Employee Show Rate

STAFFVIRTUAL’s hiring process and employee training steps resulted in a 97% employee show rate; ensuring Xpertechs had the help they needed at every point.

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