Bill Gordon & Associates Case Study
Bill Gordon & Associates
STAFFVIRTUAL helped Bill Gordon & Associates tackle operational inefficiencies, stagnant growth, and rising overhead by building a skilled legal outsourcing team. With a dedicated team of legal professionals, custom case management software developers, and 24/7 legal call center support across three shifts, STAFFVIRTUAL enabled the firm to handle over 800 SSDI cases monthly. This resulted in a 70% reduction in processing costs and a 64% success rate.
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100,000+
SSDI cases managed over nine years
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70%
reduction in processing costs per case
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64%
case success rate
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300%
increase in case volume (from 200 to 800 cases per month)
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ISO 9001:2015 and HIPAA
compliance for handling confidential medical records
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30-person
legal support team
What Our Clients Say About Us
“We deal with a lot of paperwork, huge amounts of paperwork actually and STAFFVIRTUAL has helped us to become more profitable and efficient by giving us administrative assistants that are out of this world. I couldn’t have possibly asked for better employees. They are both conscientious, quick learning and amazingly quick at everything they do. In short, STAFFVIRTUAL is our “secret weapon” that gives our firm a competitive advantage!”
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Client:
Bill Gordon & Associates
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Industry:
Bio:
Founded in 1992 by Attorney Bill Gordon, Bill Gordon & Associates is a nationwide law firm specializing in Social Security Disability Insurance (SSDI) cases. The firm focuses on helping clients nationwide by providing legal services through a remote model, leveraging U.S.-based attorneys and offshore support teams.
Project Summary
Bill Gordon & Associates partnered with STAFFVIRTUAL to establish an offshore legal team in the Philippines. STAFFVIRTUAL provided comprehensive back-office support, managing case processing, medical record collection, appeals, and customer service for tens of thousands of plaintiffs annually. This enabled the firm to scale from 200 to 800 cases per month, cut processing costs by 70%, and maintain compliance with HIPAA and ISO 9001:2015 standards.
The Challenge
Despite being an early leader in virtual law firm operations, Bill Gordon & Associates faced several challenges threatening its profitability and operational efficiency.
High Overhead and Office Costs
With increasing operational costs and minimal growth, the firm struggled to maintain profitability. The high expenses associated with employee turnover and traditional office infrastructure were unsustainable.
Employee Retention Issues
High employee turnover led to inefficiencies and disruptions in case management, contributing to lower success rates and a reduced capacity to handle SSDI cases.
Limited Case Volume
The firm could only process 200 cases per month, with a win rate of 50%, limiting its ability to grow and maintain competitiveness.
Rising Operational and Compliance Costs
The firm needed to maintain compliance with strict HIPAA regulations for handling sensitive medical records, which required significant investments in data security and operational protocols.
Technology Integration
As the firm expanded, it required a seamless, integrated technology solution to enhance case management and client communication. The goal was to reduce manual processes, improve workflow efficiency, and streamline data handling while supporting the growing volume of cases and maintaining a high standard of service.
How We Helped Bill Gordon & Associates
Turnkey Legal Process Outsourcing (LPO)
STAFFVIRTUAL built and managed a back-office team of legal professionals to handle SSDI case processing, medical record collection, appeals, and customer service. This team worked across all three shifts, ensuring 24/7 case management.
Custom Software Development
STAFFVIRTUAL provided programmers to build custom software that seamlessly integrated with PracticeMaster, the firm’s existing case management system. This automation reduced manual work and streamlined case handling.
Cost-Effective Recruitment and Retention
By leveraging STAFFVIRTUAL's recruitment strategies, Bill Gordon & Associates grew their team to 30 full-time employees while maintaining a highly efficient operational model. The firm achieved a 70% reduction in processing costs per case.
HIPAA and ISO 9001:2015 Compliance
STAFFVIRTUAL ensured that all operations complied with HIPAA regulations for handling sensitive medical data and achieved ISO 9001:2015 certification, ensuring high-quality standards for case management.
Increased Case Volume and Success Rate
With the support of STAFFVIRTUAL’s team, Bill Gordon & Associates increased their case volume by 300%, handling over 800 cases per month. The success rate improved to 64%, a significant increase from the previous 50%.
What We Achieved for Bill Gordon & Associates
70% Reduction in Case Processing Costs
STAFFVIRTUAL’s legal outsourcing solutions reduced the firm’s case processing costs by 70%, significantly improving profitability.
300% Increase in Case Volume
The firm grew from handling 200 cases per month to over 800 cases per month, resulting in a substantial boost in case in-take capacity and case load management.
64% Success Rate in SSDI Cases (2017)
By improving case handling and operational processes, Bill Gordon & Associates achieved a 64% success rate, a notable increase from their previous win rate of 50%.
Managed Over 100,000 SSDI Cases
Since partnering with STAFFVIRTUAL, the firm has processed over 100,000 SSDI cases in nine years, solidifying its leadership in the legal outsourcing market.
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