Amber Logistics

STAFFVIRTUAL empowered Amber Logistics to achieve remarkable growth, expanding the customer support team by 300% while reducing HR and hiring costs by 62%. Through tailored recruitment of skilled logistics professionals and seamless management of their remote operations, STAFFVIRTUAL helped Amber Logistics scale effortlessly. Together, we elevated operational efficiency and maintained exceptional service standards, fueling the company’s continued success and market leadership.

300%
team growth rate
62%
reduction in HR & hiring costs
91%
employee retention rate (YTD 2024)
4x
more full-time employees
5+ years
of collaborative partnership with STAFFVIRTUAL

Client:
Amber Logistics
Industry:
Logistics

Bio:

Amber Logistics, officially known as The DNA Supply Chain, is a leading supply chain company in the USA. With a focus on client satisfaction, they provide seamless transportation services across land, air, and sea, ensuring a secure and efficient supply chain for their clients.

Project Summary

Amber Logistics has been partnering with STAFFVIRTUAL since 2018 to address its growing need for experienced logistics professionals. Starting with a single Operations Clerk, the company needed a strategic solution to recruit and manage additional team members as they expanded operations. STAFFVIRTUAL helped Amber Logistics grow its team by 300% and reduce HR costs by 62%, enabling the company to meet increasing demand while maintaining high service quality.

The Challenge

Amber Logistics needed to improve operational efficiency and client satisfaction while navigating the challenges of scaling its workforce. The client needed to expand the back-office support team, monitor performance effectively, and set up a hassle-free remote work infrastructure.

Strategic Team Expansion

Amber Logistics needed to hire more professionals to manage its growing workload. To ensure seamless expansion without operational disruption, it required a strategic hiring plan.

Monitoring Team Performance

With additional staff onboard, Amber Logistics needed a performance management system to ensure productivity and efficiency across the team.

Hassle-Free Infrastructure Setup

Amber Logistics aimed to establish a remote team and needed a provider capable of managing the logistical aspects, including workspaces and equipment.

Data Management and Workflow Optimization

With growing operations, Amber Logistics struggled to manage increasing volumes of data, including shipment tracking, invoicing, and client communication. They needed a solution to streamline these processes without overburdening internal resources.

How We Helped Amber Logistics

Cost-Effective Workforce Scaling

STAFFVIRTUAL helped Amber Logistics scale its workforce by recruiting three additional Logistics Coordinators. This led to a 300% increase in team size while saving 62% in HR and hiring costs.

Targeted Hiring

STAFFVIRTUAL recruited and vetted skilled logistics professionals using our extensive talent network, ensuring new full-time hires met Amber Logistics’ specific requirements. Four Logistics Coordinators were hired and integrated seamlessly into the team.

Provision of Infrastructure and Tools

STAFFVIRTUAL provided Amber Logistics’ remote team with the necessary workspaces, technology, and equipment to ensure smooth operations and client support. This helped maintain a 91% year-over-year employee retention rate and rapid onboarding among the new full-time resources.

Data Management & Workflow Optimization

STAFFVIRTUAL provided experienced back-office specialists to manage data entry, invoicing, and shipment tracking. This allowed Amber Logistics to optimize workflows, reduce manual errors, and ensure smooth operations while freeing their core team to focus on customer-facing activities. This led to a 62% increase in worker productivity.