How Property Management Customer Service Outsourcing Transforms Operations
Macy Lyka Mamauag
Senior Content Editor
Lyka is STAFFVIRTUAL’s Senior Content Editor. She oversees the content team and ensures all materials align with STAFFVIRTUAL’s standards and goals. Using her years of experience in marketing, copywriting, and social media as leverage, she keeps content fresh and relatable.
Articles by Macy Lyka Mamauag
Did you know that the idea for outsourcing started in the late ‘80s and early ‘90s? In fact, people only started to really believe in outsourcing in 1989 — not too, too far away from today. Since then, outsourcing has been proven to be an effective business strategy over the decades across different business industries.
Did you know that around 69% of people are willing to pay more for goods and services when the customer service is excellent? This shows that customer service plays a big role in a company’s reputation and success.
Did you know that a 5% increase in customer retention can increase company revenue by 25-95%? That’s why a lot of business owners choose to outsource their customer service to help increase customer satisfaction.
Deciding whether to outsource or not might be an easy step based on your business needs. But how does the property management industry benefit from outsourcing? Let’s find out more in this blog.