5 Signs Your MSP Business Needs NoC Services Now

To say that Managed Service Providers (MSPs) must outsource network operations center (NoC) services to maximize their potential would be an understatement. Its significance has grown considering that managing client networks has faced more challenges and security risks now than ever. This is why more and more MSPs are leaning towards NoC Services for MSP.

The global NOC service market skyrocketed to $7.464 billion in 2023 with an upward trajectory to reach as much as $42.8 billion by 2032. This reflects the urgent need for MSPs to leverage the advantages of NoC services. They offer better functionality in managing their clients’ networks without breaking the bank.

NoC integration with MSP businesses acts as your company’s first bastion of defense. securing you against foreseen and unforeseen network failures and data breaches. Services ensure increased security, streamlined operations, and optimized performance. Ultimately, fostering greater customer relationships and a holistic improvement of your MSP business.

You must be asking what telltale signs specify my MSP firm requires help from a designated NoC. In this STAFFVIRTUAL article, we’ll look at the five signs you need a network operations center. We will also dive into how a dependable NOC team can combat these indicators.

1. Struggling to Cater to High Volume of Network Alerts

MSP businesses can cater to several clients across different industries. This means that they must adapt to the complexities of serving various customers and consider the sheer number of client networks they have to manage. This is a challenge for MSPs, especially for those struggling with a high volume of incidents. It’s part of their job to manage alerts across their clients’ networks with a high output level. 

NoC services are essential for MSPs dealing with issues created by client networks’ rising size and complexity. They contribute specialized knowledge, advanced tools, proactive management methods, and round-the-clock support. By working with an efficient NoC service provider, MSPs can handle complicated network environments. Additionally, effective management can increase customer satisfaction and operational efficiencies. 

On top of that, NOC software is a great addition to remote management tools and features. These technologies make it easier for MSPs to track managed networks since it doesn’t need them to perform tasks manually.

Getting an outsourced NoC service can help your MSP business cater to a high volume of network alerts and incidents through:

• Centralized Monitoring
• Advanced Alert Management
• Proactive Monitoring and Early Detection
• Automation and Remediation

2. Experiencing Frequent Network Downtime

MSPs with limited tech infrastructure may be susceptible to network outages and downtime. Digital triggers such as security breaches, software/hardware failures, and human error can cause these. Also, natural factors and an understaffed IT department may also cause frequent network downtime. 

Network downtime can be detrimental as it disconnects you from your clients. Its effects go beyond halting production and even causing data and revenue loss. A previous study by Gartner reported that the average downtime cost is $5,600 per minute for big firms. Meanwhile, small businesses lose $137 to $427 per minute.

So, this is where NoC service providers come in. NoC can mitigate and minimize unforeseen network downtime by implementing practices like:

• Monitoring Backup Systems: NoCs can track the health and status of backup systems.. These processes ensure backups get executed on time. Successful completion and following stated backup rules and procedures are also secured.
• Coordination with Backup Administrators: NoCs work with MSP backup administrators. They manage backup schedules, ensure data integrity, and resolve issues that may emerge. This collaborative effort guarantees the efficient and consistent handling of backups
• Business Continuity and Disaster Recovery: In case of network and data loss, NoCs can coordinate for risk control. They tap on Managed Service Providers for emergency response and disaster recovery strategies. By leveraging Business Continuity and Disaster Recovery (BCDR), companies can resume regular programming. 

3. Scrambling to Uphold Network Security

Network Operating Centers are integral to maintaining robust network security for MSPs. Its importance lies in providing round-the-clock monitoring, proactive cyber threat detection, and swift incident response. Although security risks don’t certainly happen during working hours, in fact, they may occur at any time of the day or night.

By leveraging 24/7 NoC services’ proactive measures, MSPs reduce risk factors. The NoC provides a last bastion of defense while safeguarding your client’s network and data.

Here’s are some example of how MSPs can leverage NoC services to uphold network security:

• Real-Time Threat Detection
• Security Policy Enforcement
• Security Event Analysis and Reporting
• Incident Response and Mitigation
• Continuous Monitoring

4. The Need for 24/7 Monitoring

Your MSP firm may suffer if it lacks 24/7 capabilities. Without round-the-clock monitoring, you expose your clients to assaults and downtime during off-hours. This could result in customer dissatisfaction and potential financial losses.

Without proactive 24/7 network monitoring, problems may also grow before detection. The potential harm may appear as lengthy downtime and compromised client network security. 

On the other hand, here are some of the advantages of leveraging 24/7 NoC services:

• Enhanced Client Satisfaction: Peace of mind is one of the critical indicators of client satisfaction. Ensuring that your customers have round-the-clock NoC services puts them at ease. Service availability boosts client trust and promotes strong relationships and demonstrates your dedication to providing dependable and timely support. 
• Competitive Advantage: MSPs must take advantage of every opportunity, considering the competitiveness of your sector. Offering 24/7 NoC services is one of the most effective and simple ways to differentiate your company from the competition. Having this edge allows you to position yourself as a trustworthy partner. 
• Continuous Monitoring and Proactive Issue Resolution: This enables MSPs to identify possible issues, including network congestion, security threats, or performance deterioration. They track these down before they affect client operations. Also, proactive issue resolution reduces downtime and guarantees reliable network availability.
• Swift Incident Response and Transparency: NoC services can help streamline response times. If your current processes are slow or inconsistent, outsourced help can improve it. Your MSP business can be quick with issues as they arise, owing to round-the-clock NOC service. This quick reaction mitigates the consequences of interruptions. It also reflects how dedicated you are to establishing effective and efficient solutions. Your MSP could then provide clients with real-time updates, performance metrics, and incident resolution updates. 

5. Difficulty Coping with Unpredictable IT Expenses

MSP businesses having difficulty coping with IT should consider outsourcing NoC services. Scalability, flexibility, and cost are some of the principal benefits of NoC.

Whether clients grow or lean out their network infrastructure, NoCs can adapt and adjust their services to the demand. It provides personalized service that meets its client’s unique requirements. Additionally, NoC services can scale up or down depending on your company’s needs. This is possible with outsourcing while maintaining high professionalism and adequacy. 

On top of that, MSPs may find it more cost-effective to outsource network management to a provider. They can save the initial investments in infrastructure, training, and scalable in-house personnel. Enjoying predictable service prices based on client growth and network complexity is possible.

According to the U.S. Bureau of Statistics, acquiring in-house network administrators costs $95,360 annually. By leveraging this penny-saving element, you can redirect your company’s resources to core functions. Investing in outsourcing is making a holistic investment toward bettering your MSP business. 

Pricing Models:

• Fixed Fee – A fixed fee model for Network Operations Center (NoC) services charges MSPs a set cost. There’s a predetermined rate for specific monitoring and management services. This model charges a price regardless of the number of monitored devices or the level of support required. This can bring forth advantages for companies with predictable needs and budgets.
• Fixed Per-Device – This model gives MSPs the option to bill out a set fee for each network device. Every endpoint that is monitored and managed by the NoC has a separate rate. This pricing model makes it more flexible for businesses with fluctuating IT environments.

Choosing the Right NoC Provider

One of the best advantages of outsourcing NoC services for your MSP business is the array of options. Owners have the liberty to choose the right service provider that can cater to their company’s needs. The right partner enables your business to reach its full potential. They are good at doing this without breaking your finances.

Choosing the right provider should make your company competitive in certain NoC aspects. This includes catering to a high volume of network alerts and minimizing downtime. It also covers upholding network security round-the-clock monitoring, and scalability.

The selection process can be daunting. Luckily, STAFFVIRTUAL’s personalized NoC Services for MSP is the clear business choice. Our pool of trained professionals is sure to take your MSP business to greater heights. Coupled with our efficiency and competitive prices, you will definitely experience exponential growth.

Book a consultation with STAFFVIRTUAL today! Discover how our 15 years of excellence can position you for long-term success.

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Sources: 

What is business continuity disaster recovery (BCDR)? | IBM

Network as a Service Market Overview | Market Research Future

Know the Types of Cyber Threats | Mass.gov

How To Guard Against The Cost Of Unplanned Downtime And Network Outages | Forbes