Acropolis Tech Case Study
STAFFVIRTUAL Acropolis
Acropolis saved up to 73% in operational costs with IT service support from STAFFVIRTUAL.
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73%
Savings in hiring since working with SV
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45%
Total reduction in HR and hiring costs
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97%
Employee show rate (YTD 2024)
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24/7
Technical support
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Client:
Acropolis Tech
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Industry:
Bio:
Acropolis Technology Group is a renowned IT service provider that provides cybersecurity, managed IT services, and cloud hosting for hundreds of clients nationwide. They are based in St. Louis, Missouri, and have been given the ‘Best of Business’ award for three consecutive years by St. Louis Small Business Monthly. As such, they’re recognized as the premiere IT solution for businesses throughout the Greater St. Louis region.
Project Summary
Acropolis Technology Group, an award-winning MSP and IT service provider in St. Louis, Missouri, has teamed up with STAFFVIRTUAL to make their users’ technology more secure, consistent, and predictable. By teaming up with STAFFVIRTUAL, the team at Acropolis Tech was able to ensure that all tech and network operations ran seamlessly — functioning as a second arm of business rather than a secondary, separate client vendor.
The Challenge
As Acropolis Tech scaled, their need for additional IT support did as well. Rather than general hires, the company needed trusted assistance that would match the needs and caliber of the customers they served — all of which ranged from small and midsize businesses to enterprise-level corporations.
Strengthening IT Services
Acropolis Tech did not have the amount of specialists needed to offer comprehensive, tailored IT support that scaled with the needs of their clients. This concern limited prospective client opportunity, and compromised current customer experiences — possibly leading to brand damage over time.
Tech Support with a Human Touch
Acropolis Tech recognized the need for personalized service, even with the world’s rapid shift to more digital solutions. Prior to working with STAFFVIRTUAL, the company didn’t have the support needed to consistently function more as a partner than a provider to its clients.
How We Helped Acropolis Tech
Talent Expansion Through Tactical Outsourcing
STAFFVIRTUAL helped Acropolis Tech create a full-service IT Service Desk (L2) team, further establishing its extensive expert network. Talent was secured in several key areas of the business that had previously been understaffed; such as the general IT, desktop support, live help and desk help departments. Even with this expansion, Acropolis Tech was able to save 73% in operational costs.
Expansion of End-User Support
STAFFVIRTUAL enabled Acropolis Tech to offer 24/7 support by establishing a global talent network to man its desks. As a result of this rolling availability, escalated tickets and any issues and concerns experienced by end-users were addressed in a more efficient and time-sensitive manner.
Top-tier Infrastructure & Tools Setup
STAFFVIRTUAL provided and installed several key infrastructure components over the course of the talent transition, ensuring Acropolis Tech was well-equipped to deliver exceptional service. This process followed specific standards and guidelines to ensure all systems and networks were operating at their highest and best capacities.
What We Achieved for Acropolis Tech
45% Decrease in Hiring Costs for Specialized Roles
We lessened Acropolis Tech’s recruitment costs, slashing its budget while still supplying quality IT support.
100% Rise in Brand Awareness as a Trusted Local MSP
Highly skilled staff and our upgrades to Acropolis Tech’s operations have made it an industry-leading name for SMBs in the Midwestern U.S.
73% Reduction in Operational Expenses
Our strategic and personalized approach prompted a significant drop in Acropolis Tech’s IT support-related costs.
Ready to Lower Operating Costs and Elevate Your Business?
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