Miller & Miller Law Case Study

Miller & Miller saved $12,000+ monthly in operational and headcount costs by working with STAFFVIRTUAL

With STAFFVIRTUAL's outsourcing strategies, Miller & Miller managed their growing caseloads effectively while maintaining high service standards.

0%

Rate of Attrition
97.3%

Employee Show Rate
55.31%

Reduction in HR & Hiring Costs
700%

STAFFVIRTUAL Team Growth Rate from 2021
$12,342.05

Monthly Reduction in Operational and Headcount Costs

Client:

Miller & Miller Law
Industry:

Legal

Bio:

Miller & Miller is an LLC that began as an exclusive bankruptcy firm in Wisconsin. It has since expanded to handle personal injury, workers’ compensation, Social Security Disability, Supplemental Security Income, and Estate Planning cases.

Project Summary

Miller & Miller, a diverse legal firm, partnered with STAFFVIRTUAL in 2017 to outsource legal assistants during their expansion. After six successful years, Miller & Miller expanded their team with more legal assistants and a sales specialist to meet growing demands.

The Challenge

Miller & Miller’s goal was to expand while maintaining high service standards without increasing costs.

Expanding Service Capacity

As Miller & Miller expanded, their primary challenge was to maintain high service standards without compromising the quality they’re known for. With increasing client demands, it was essential to ensure that all cases received the same level of meticulous attention.

Scalability and Flexibility

With seven firms and a larger volume of cases, Miller & Miller needed a scalable team of legal assistants who could efficiently handle the growing workload. The ability to quickly scale up the team without sacrificing service quality was crucial for meeting client expectations.

Finding Professionals Who Fit the Bill

Miller & Miller emphasized stellar customer service and needed a recruitment team that could provide a shortlist of highly qualified candidates ready to contribute from day one. The focus was on finding professionals who could seamlessly integrate into the firm and maintain its high standards.

How We Helped Miller & Miller Law

Better Customer Service

STAFFVIRTUAL provided Miller & Miller with a team of highly trained legal assistants dedicated to delivering exceptional customer service. These professionals ensured that clients received timely and accurate responses to their inquiries, significantly improving client satisfaction and retention rates. This focus on quality customer service helped Miller & Miller strengthen their reputation and build lasting relationships with their clients.

Effective Recruitment

STAFFVIRTUAL implemented industry-best practices to recruit top-tier legal assistants for Miller & Miller. With a thorough recruitment process, we identified candidates who possessed the necessary skills and experience to meet the firm's needs. This approach allowed Miller & Miller to focus on their core business functions while we managed the labor-intensive hiring process, ensuring a seamless integration of new team members.

Advanced Infrastructure & Tools Setup

To support the administrative and customer service functions effectively, STAFFVIRTUAL equipped the legal assistants with the latest tools and technologies. This setup included advanced case management software, secure communication platforms, and efficient workflow systems. By providing state-of-the-art infrastructure, we enabled the team to operate at peak efficiency, ensuring smooth and streamlined processes.

KPIs and Performance Tracking

STAFFVIRTUAL strictly monitors Key Performance Indicators (KPIs) to guide the performance of the legal assistants and sales specialists. These metrics provided valuable insights into productivity, quality, and client satisfaction. Regular performance reviews and feedback sessions ensured that the team consistently met Miller & Miller's high standards and contributed to the firm's goals.

Improved Administrative Workflow

The legal assistants from STAFFVIRTUAL played a crucial role in handling various administrative tasks for Miller & Miller. They assisted in preparing legal documents, coordinating client communications, and managing case files. This support allowed the firm's attorneys to focus more on their legal work, leading to increased efficiency and better client outcomes.

Focused Training

STAFFVIRTUAL provided ongoing training and development programs for the legal assistants. This continuous education ensured that the team stayed updated on the latest legal practices and compliance requirements. By investing in their professional growth, we guaranteed that Miller & Miller's clients received the highest level of service and expertise.