Stage Front Case Study
Stage Front
STAFFVIRTUAL’s strategic outsourcing services helped Stage Front meet its growing demands for order fulfillment transfers and customer support requests. By providing a team of virtual assistants and a technical support analyst, Stage Front achieved a 63% reduction in HR and hiring costs and a 67% reduction in the cost of hiring virtual assistants. Together, we scaled their workforce to support business growth while maintaining operational efficiency.
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67%
cost reduction in hiring virtual assistants
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63%
reduction in HR and hiring costs
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96%
employee show rate
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75%
savings in hiring a senior virtual assistant/trainer
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29%
cost reduction in hiring a technical support analyst
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Client:
Stage Front
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Industry:
Bio:
Stage Front Tickets, headquartered in Maryland, is a leading ticketing company that provides access to top events across the U.S. Through their innovative, cloud-based web platform, Stage Front revolutionizes the ticketing market by offering seamless integration and customer-focused services, making them a leader in the industry.
Project Summary
Stage Front partnered with STAFFVIRTUAL to handle the growing volume of order fulfillment transfers, customer support ticket requests, and ongoing procurement tasks. STAFFVIRTUAL provided a team of virtual assistants and a technical support analyst, enabling Stage Front to meet its operational targets. This collaboration resulted in a 63% reduction in HR costs and hiring of additional staff to accommodate business expansion.
The Challenge
As Stage Front grew, the company encountered multiple challenges in maintaining operational efficiency, managing increasing workload volumes, and effectively scaling its workforce.
Managing the Volume of Transfers and Inquiries
With the rise in order fulfillment transfers and customer support tickets, Stage Front needed more staff to handle the growing workload.
Addressing Statistical and Inventory Analysis
To maintain operational efficiency, the company required back-office specialists to manage procurement task statistics, historical analysis, and inventory recommendations.
Technical Support for Scaling Operations
Stage Front needed a technical support analyst to handle growing technical concerns and ensure smooth operations as the company scaled.
Reducing Recruitment Costs and Time
The growing need for additional staff created the challenge of reducing recruitment time and costs while maintaining a high level of talent acquisition.
Ensuring Workforce Flexibility and Scalability
Stage Front needed to ensure its workforce could scale easily as business demands fluctuated, requiring flexibility in managing both short—and long-term projects.
How We Helped Stage Front
Strategic Outsourcing and Recruitment
STAFFVIRTUAL used its extensive talent network to recruit eight virtual assistants, a senior virtual assistant/trainer, and a technical support analyst to handle Stage Front’s administrative and technical needs. This led to a 67% reduction in hiring costs for virtual assistants.
Seamless Deployment
STAFFVIRTUAL integrated all new agents into Stage Front’s operational workflow, ensuring they met the company's targets for order fulfillment transfers and customer support tickets. This efficient deployment resulted in a 96% employee show rate.
Scalability Options
Due to the success of the initial team, Stage Front requested an additional three staff members. STAFFVIRTUAL’s scalability allowed us to provide these candidates seamlessly, meeting the client's growing needs.
Ongoing Performance Monitoring and Improvement
STAFFVIRTUAL established regular performance reviews and feedback loops to monitor the team’s productivity. This process allowed Stage Front to continuously optimize its operations, resulting in a 20% increase in overall team efficiency.
What We Achieved for Stage Front
63% Reduction in HR and Hiring Costs
STAFFVIRTUAL’s cost-effective outsourcing solutions reduced HR and hiring expenses by 63%, allowing Stage Front to allocate resources more efficiently.
67% Cost Reduction in Hiring Virtual Assistants
By using STAFFVIRTUAL’s network and expertise, Stage Front reduced the cost of hiring virtual assistants by 67%, significantly boosting operational efficiency.
25% Improvement in Order Processing Speed
With the support of STAFFVIRTUAL’s team, Stage Front saw a 25% improvement in order processing speed, allowing them to handle more orders and consignor inquiries efficiently.
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