StripView Suites Case Study
StripView Suites experienced a 65.5% reduction in HR and hiring costs thanks to STAFFVIRTUAL
STAFFVIRTUAL helped StripView Suites reduce HR and operational costs while boosting guest satisfaction and streamlining operations. With STAFFVIRTUAL’s tailored property management support, StripView Suites achieved greater efficiency and profitability.
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$10,860.22
Monthly operational cost reduction
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65.5%
Reduction in HR and hiring costs
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97.5%
Employee show rate
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0%
Attrition rate
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Client:
StripView Suites
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Industry:
Bio:
StripView Suites is a leading property management firm based in Las Vegas, specializing in short-term and vacation rentals. Founded in 2015 by Alex Kostushin, the company manages a wide range of properties, from cozy studios to luxury penthouses, offering seamless rental opportunities for both guests and property owners.
Project Summary
StripView Suites’ goal was to increase their number of bookings without compromising their other key areas of focus; such as customer support, cleaning support, and maintenance assistance.
STAFFVIRTUAL came alongside the team at StripView Suites, functioning seamlessly as members of the team to support client and property management tasks. Once STAFFVIRTUAL integrated, customer support hours were extended; offering help from 7:00 a.m. to 11:00 a.m. PST every day of the week. Staff members maintained a 0% attrition rate and a 97.5% employee show rate to date.
The Challenge
StripView Suites needed ongoing support to ensure their clients had readily available property management and customer support every day of the week. That required a higher output from the StripView Suites team, as well as an expansion of their staff.
Decline in Guest Experience
StripView Suites experienced difficulty delivering on the caliber of guest experience that they wanted to provide due to staffing constraints.
Customer Support After Hours
Bookings are the heart of any successful rental business. StripView Suites wanted to boost their booking and conversion rates, and needed additional staff to facilitate that goal.
Efficient Operations Management
The original structure of the StripView Suites team compromised the efficiency of operations management across the company. They didn’t have enough qualified specialists to fill needed roles, especially as the company continued to scale.
How We Helped StripView Suites
Expanded Online Visibility
STAFFVIRTUAL team members expanded online visibility by creating a dedicated booking website and social media presence as the company scaled. These added touch points allowed more clients to successfully land and convert, increasing the overall profitability and efficiency of StripView Suites.
Streamlined Operations
STAFFVIRTUAL prioritized the execution of client-first automation tools to simplify check-ins, room service requests, and other routine tasks. This ensured operational efficiency, and enhanced the overall client experience between owners and guests using StripView Suites.
Implemented Customized Stay Suggestions
STAFFVIRTUAL supported StripView Suites in customizing services and recommendations based on data analytics and guest profile information. This approach added a personalized touch to each guest's stay, fostering a sense of exclusivity and attention to detail that led to long-term brand advocacy.
Talent Acquisition & Training
STAFFVIRTUAL enabled StripView Suites to offer more comprehensive and convenient customer support options, providing them with the staff support they needed to successfully expand service hours.
What We Achieved For StripView Suites
100% Elimination of Backlogged Tasks
STAFFVIRTUAL’s support eliminated the operational backlog that StripView Suites was experiencing.
$10,860.22 Monthly Reduction in Operational Costs
StripView Suites saved over $10,000 in monthly operational cost reduction.
65.5% Reduction in HR and Hiring Costs
STAFFVIRTUAL facilitated a 65.5% reduction in HR and hiring costs for StripView Suites.
97.5% Employee Show Rate
STAFFVIRTUAL maintained a 97.5% employee show rate over the course of work.
0% Attrition Rate
STAFFVIRTUAL maintained a 0% attrition rate over the course of work.
Ready to Cut Costs And Improve Your Client Experiences?
STAFFVIRTUAL helps business owners in the rental space transform their workflow, client experiences, and operational efficiency — all while cutting costs at every step in the process. Connect with us today to get started.