About Us

24x7 Outsourced IT Support

Gain uninterrupted operations with STAFFVIRTUAL team of experts. We’re ready to support your business around the clock, minimizing downtime and keeping your IT systems running smoothly.

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What Our Clients Say About Us

"The Staff that we have is above and beyond our expectations. The folks we have working for us are outstanding and add a lot of value to our company."

Damon Baca

Co-founder

24×7 Outsourced IT Support

Gain uninterrupted operations with STAFFVIRTUAL team of experts. We’re ready to support your business around the clock, minimizing downtime and keeping your IT systems running smoothly.

Reliable 24×7 IT Support Tailored for Your Business

Results To Expect With Property Management Clients

We scale teams based on your business needs

Team Size

8 people

Property Specialists

1 Team Lead, 7 Specialists

Team Cost

$ 24,000

Per month

Total cost, everything included

Cost Savings

$ 912,000

Annual savings

Compared to US Team

Client Satisfaction

96.5%

Satisfaction Rate

Average over 7 years

Why Choose STAFFVIRTUAL for 24×7 IT Support

Over 15 Years of BPO Leadership

STAFFVIRTUAL has been a leader in Business Process Outsourcing (BPO) for more than 15 years, specializing in 24×7 Outsourced IT Support. Our experienced IT professionals are dedicated to keeping your systems operational around the clock, ensuring that your business stays productive and secure.

Committed Team of IT Support Professionals

Our expertise goes beyond typical BPO services. By focusing on 24×7 Outsourced IT Support, we provide comprehensive solutions that enhance your IT infrastructure and drive business growth. Our team is committed to delivering consistent, high-quality support that scales with your business needs.

24/7 Monitoring and Support

With STAFFVIRTUAL’s 24×7 Outsourced IT Support, your business benefits from continuous monitoring and immediate response to any IT issues. Whether it’s day or night, our team ensures that your systems are always up and running, reinforcing your commitment to uninterrupted operations and customer satisfaction.

Data-Driven Insights for Superior IT Management

Take advantage of our detailed data analysis to optimize your IT support strategies. Our data-driven approach allows you to anticipate challenges and improve decision-making, ensuring that your 24×7 Outsourced IT Support is both proactive and responsive to your business needs.

4 Steps to Success with 24×7 Outsourced IT Support

Planning:

We collaborate with you to understand your business’s IT support needs and develop a tailored 24×7 IT support strategy that ensures continuous operations and rapid response to any challenges.

Recruitment:

We source experienced IT professionals with specialized expertise to handle your business’s unique demands, ensuring your 24×7 support team is equipped to tackle any issue, any time.

Training:

Our 24×7 Outsourced IT Support team undergoes extensive training to integrate seamlessly with your business, ensuring that they maintain the highest standards of service as an essential extension of your in-house team.

Ongoing Support:

We provide continuous support and ongoing training, ensuring your 24×7 IT support team is always prepared to adapt and grow with your business, keeping your systems running smoothly at all hours.

Companies Like Yours Are Using STAFFVIRTUAL to Optimize Their Scalability and Profitability

“The cost savings of STAFFVIRTUAL is very dramatic, although I would say it’s not the primary reason. The primary reason we use them is for the quality of the people we get. However, the cost savings are obvious on paper and easy to justify… I think STAFFVIRTUAL works very well for any fast growing company that is looking to expand their core services”

Eric HowardCOO, CM Management

“STAFFVIRTUAL is so far ahead of the curve when it comes to remote staffing in the Philippines. “

Buckley BarlowCEO, In The Know

“One of the things I tell Hong Kong entrepreneurs is that we really should take advantage of this great resource. In the Philippines we can double or triple our team for less than half the cost than it would be here in Hong Kong… to be able to count on STAFFVIRTUAL to shorten that to a few days and get a team up and started, it was just the smart thing to do”

Max ArmbusterCEO, TalkPush
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Metrics That Make A Real Difference!

Talent

430

Talents working

For our Partner Clients

Payroll savings

65%

Avr. Cost Saving

On our Partner Clients payroll

Employee Satisfaction

98.6

eNPS

Compared to US Team

Client Satisfaction

96.8

NPS Score

Last 2022 survey

Total Client Saving

96M

(USD) Payroll Savings

Delivered to our clients

Client Team Size

12

Avg. number of Talents

on our client teams

Team setup

14

Days from Inquiry

Complete Team Deployment

Client Satisfaction

24.6%

EBITDA Growth Rate

Year-Over-Year since 2009

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Expert 24×7 Outsourced IT Support for Your Business

Choosing STAFFVIRTUAL for 24×7 outsourced IT support means you’re securing a dedicated team that’s committed to keeping your business operational at all times. Discover how our expertise can optimize your IT performance and help your business grow.

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24×7 Outsourced IT Support

Frequently Asked Questions

What are outsourced IT services?

Outsourced IT services involve hiring an external provider to handle your company’s IT needs, such as network management, help desk support, cybersecurity, and system maintenance. This allows businesses to focus on their core operations while ensuring their IT infrastructure is managed by experts.

What is the most commonly outsourced IT service?

The most commonly outsourced IT service is help desk support. Businesses frequently outsource this function to ensure their employees and clients receive timely technical assistance 24×7, without needing to maintain an in-house IT support team.

Why would a company outsource their IT support?

Companies outsource their IT support to reduce costs, access specialized expertise, and ensure 24×7 availability. Outsourcing allows businesses to focus on their core activities while leaving IT management to professionals who can provide continuous support and proactive problem-solving.

How experienced is STAFFVIRTUAL in providing 24×7 Outsourced IT Support?

STAFFVIRTUAL has over 15 years of experience in BPO services, with a strong focus on 24×7 Outsourced IT Support. We’re committed to delivering high-quality, around-the-clock support that keeps your business running smoothly.

Is outsourcing 24×7 IT support cost-effective?

Yes, outsourcing your IT support to STAFFVIRTUAL can significantly reduce overhead costs while ensuring continuous, expert assistance. This strategic move enhances both your resource efficiency and the quality of your IT services.

Can STAFFVIRTUAL tailor 24×7 Outsourced IT Support to fit my business’s specific needs and budget?

Absolutely. We customize our IT Support services to match your business’s unique needs and financial goals, providing a personalized support system that strengthens your operations.

What types of tasks does STAFFVIRTUAL handle with its 24×7 Outsourced IT Support?

Our services cover a wide range of IT support tasks, including monitoring systems, resolving technical issues, managing networks, and providing software assistance. We ensure your business receives continuous, expert-level support.

How quickly can STAFFVIRTUAL set up 24×7 Outsourced IT Support for my business?
We prioritize rapid deployment, aiming to implement your customized 24×7 Outsourced IT Support system within a few weeks. Our process ensures seamless integration with your existing operations.

How does STAFFVIRTUAL ensure continuous support through 24×7 Outsourced IT Support?

Our 24×7 Outsourced IT Support is built for round-the-clock service. Continuous monitoring and proactive management keep your systems running smoothly, ensuring your business never experiences downtime.

Is STAFFVIRTUAL’s 24×7 Outsourced IT Support scalable?

Yes. Our services are designed to scale with your business, allowing you to expand your IT support as your needs grow. This ensures your business receives effective, continuous support at all stages of growth.

How does STAFFVIRTUAL measure the success of 24×7 Outsourced IT Support?

We use key performance indicators like system uptime, response times, and customer satisfaction scores to measure the success of our 24×7 Outsourced IT Support. Regular reports keep you informed of our performance and its impact on your business.

What does the incident management process look like with STAFFVIRTUAL’s 24×7 Outsourced IT Support?

Incidents are logged, monitored, and resolved through a streamlined process designed for quick resolution. Our team works diligently to identify, analyze, and address issues, keeping you informed throughout the process.

Does STAFFVIRTUAL support multiple communication channels for its 24×7 Outsourced IT Support?

Yes. We offer support across various channels, including phone, email, and chat, to ensure that your team and clients can reach us in the way that’s most convenient for them.

Can STAFFVIRTUAL’s 24×7 Outsourced IT Support service be adapted for different industries?

Yes. Our 24×7 Outsourced IT Support is versatile and can be customized to meet the specific requirements of various industries, ensuring your business receives support tailored to its unique needs.

What standards does STAFFVIRTUAL adhere to with its 24×7 Outsourced IT Support?

We follow industry-best practices and standards, such as ISO and ITIL, ensuring that our 24×7 Outsourced IT Support services are reliable, secure, and of the highest quality.

Does 24×7 Outsourced IT Support include training for our staff?

Yes, as part of our 24×7 Outsourced IT Support service, we provide training for your staff on cybersecurity awareness and operational best practices, helping to enhance your team’s skills and security posture.

How does STAFFVIRTUAL ensure 24×7 Outsourced IT Support accurately represents my brand?

We work closely with you to understand your brand’s voice, values, and service standards. Our team undergoes brand-specific training to ensure that every interaction reflects your business’s high standards and maintains brand consistency.

Can the 24×7 Outsourced IT Support team handle after-hours support for my business?

Yes. Our outsourced IT Support team is designed to provide comprehensive support at all hours, including after-hours, weekends, and holidays, ensuring that your business and clients always receive timely assistance.