Leadership Team
Chief Executive Officer
Ike Stranathan
20+ years of entrepreneurship and executive leadership.
Current & Former
- Founder, STAFFVIRTUAL
- Co-Founder, Virtoren Services
- Co-Founder, Netting Nations
Sector Expertise & Experience
- Since 2009, hired over 2,000 employees with extensive experience in leading & scaling global teams
- Hands-on experience building dedicated teams in the Philippines across multiple industries
- Hands-on experience building dedicated teams in the Philippines across multiple industries
- 15 years of living and working in the Philippines
- Experts at scaling teams for Law Firms & MSPs
Chief Operations Officer
Fiona Lideza
9+ years of executive leadership, sales, and tactical business planning.
Current & Former
- Director of Sales, STAFFVIRTUAL
- Sales Director - Delonix
Sector Expertise & Experience
- Outsourced services delivery & sales
- BPO, KPO, PEO/ EOR modeling & product development
- Finance controlling
- Executive strategic planning
- Industry thought leadership & featured speaker
Director of Finance
Alex Frem
15+ Years of Experience
Current & Former
- Director of Finance, STAFFVIRTUAL
- Head of Financial Planning & Analysis, Rentyl Inc.
- Senior Financial Analyst, Callan
Sector Expertise & Experience
- Strategic Planning & Business Partnership
- Leadership in Global Financial Operations
- Operational Efficiency & Cost Management
VP of Operations
Melanie Sanchez
14+ years of client success and operational excellence.
Current & Former
- Senior Director, Client Success, STAFFVIRTUAL
- Senior Director, Operations, STAFFVIRTUAL
Sector Expertise & Experience
- Established STAFFVIRTUAL’s Client Success Department
- Expert in business success planning & KPI development
- Extensive experience scaling legal teams for law firms
- Team onboarding & team launch management
- BPO & PEO Services delivery
Accounts Payable and Receivable Officer
Carlos Allende González, PhD
14+ years of hands-on financial controls and AR/AP.
Current & Former
- Accounts Payable & Receivable Officer, STAFFVIRTUAL
- Controller, Modern Life Inc.
Sector Expertise & Experience
- Financial Controlling
- Accounts Receivables (AR) & Accounts Payables (AP)
- Hands-on experience doing AR/AP
Director of Employee Success
Rashel Valondo
12+ years of HR administration and compliance.
Current & Former
- Director of Employee Success, STAFFVIRTUAL
Sector Expertise & Experience
- Human capital management
- Compensation planning
- Change management & organizational structuring
- Expert at Filipino Labor Law & HR Compliance
Associate Director Operations
Jose Enrico Garcia
15+ years as a contact center and workforce planning leadership.
Current & Former
- Associate Director of Operations, STAFFVIRTUAL
Sector Expertise & Experience
- Extensive experience building remote 24/7 teams
- Deep experience leading & scaling customer experience teams
- Expert in business success planning & KPI development Hands-on experience building & leading contact centers
Director of Talent Acquisition
Genesis Munsayac
20+ years doing high volume recruitment, recruitment strategy and people management.
Current & Former
- Director for Talent Acquisition, STAFFVIRTUAL
- General Manager, Healthlink
Sector Expertise & Experience
- Human capital management
- Compensation planning
- Change management & organizational structuring
- Expert at Filipino Labor Law & HR Compliance
IT Manager
Jethro Ecal
15+ years of doing IT and ISO 27001 and 9001 compliance.
Current & Former
- Operations Analyst, STAFFVIRTUAL
Sector Expertise & Experience
- IT & information security strategy development
- IT solutions & 24.7 operational delivery
- Implementation of ISO 27001:2013 & ISO 9001:2015 compliance
- Certified Six Sigma practitioner
- Deep experience scaling remote IT teams
Recruitment Supervisor
Karolyn Mae Serrano
9+ years of full life cycle recruitment.
Current & Former
- Recruitment Supervisor, STAFFVIRTUAL
Sector Expertise & Experience
- End-to-end recruitment for global markets (US, UK, APAC)
- High-volume and specialized hiring
- Team leadership & development
- Client onboarding & account management
- Recruitment reporting & analytics
Customer Success Supervisor
Bryan Diaz
17+ years in customer support and client success management.
Current & Former
- Training and Quality Assurance Specialist, STAFFVIRTUAL
- Team Leader, STAFFVIRTUAL
- Account Coordinator, STAFFVIRTUAL
Sector Expertise & Experience
- Operations process documentation & development
- Customer success/experience manager
- Conducting performance reviews with clients
- Talent development & strategy
- Deep experience leading & scaling remote teams