Simplify Operations with STAFFVIRTUAL’s Account Coordinator
Outsourcing to STAFFVIRTUAL simplifies account coordinator management, allowing focus on main business.
STAFFVIRTUAL’s Account Coordinators are qualified experts committed to guaranteeing seamless communication and effective project management. Companies can gain a number of advantages and open up new business prospects by delegating this important task to STAFFVIRTUAL. Our offshore account coordinators work closely with you to understand your business needs, objectives, and procedures, forming an integral part of your team. With extensive experience in offshore businesses, they seamlessly integrate our talented employees, ensuring efficient operations aligned with corporate goals.
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Top 3 BPO
of the Philippines
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Gold Medal
SMC Outsourcing
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Silver Medal
Back office BPO
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Platinum Partner
BPO Philippines
Our {Solution} teams KPI performance is above and beyond
With strong success monitoring of our operation, we stay on top of our KPI’s of success of our Client Partners and Staff team.
Talent
430
Talents working
For our Partner Clients
Payroll savings
65%
Avr. Cost Saving
On our Partner Clients payroll
Employee Satisfaction
98.6
eNPS
Compared to US Team
Client Satisfaction
96.8
NPS Score
Last 2022 survey
Total Client Saving
96M
( USD ) Payroll Savings
Delivered to our clients
Client Team Size
12
Avg. number of Talents
on our client teams
Team setup
14
Days from Inquiry
Complete Team Deployment
Client Satisfaction
24.6%
EBITDA Growth Rate
Year-Over-Year since 2009
Explore how Account Coordinators can transform your business
How our clients benefit from having an Account Coordinator in the Philippines
Efficient Project Management
For example, let’s say a global marketing agency partners with STAFFVIRTUAL to outsource their Account Coordinator role. Our Account Coordinator collaborates directly with the internal team at the agency to develop thorough project plans, monitor development, and communicate with various departments engaged in campaign implementation. They make sure that all project milestones are completed, timeframes are followed, and client expectations are constantly surpassed by utilizing their project management skills.
Enhanced Client Relationship Management
For instance, imagine an e-commerce company partnering with STAFFVIRTUAL for Account Coordinator outsourcing. The Account Coordinator is the company’s contact for customer inquiries, order fulfillment, and post-sale assistance, focusing on communication, issues, and feedback to improve customer satisfaction and loyalty.
Flexibility and Scalability
For example, consider a software development company partnering with STAFFVIRTUAL. Their operations are smoothly integrated by our outsourced Account Coordinator, who oversees client projects, collaborates with the development teams, and makes sure project deadlines are followed. Our outsourcing arrangement enables simple scaling up or down, assuring cost-efficiency and operational agility as the organization encounters changes in project demands.
We help our clients optimise the profitability and scalability
“One of the things I tell Hong Kong entrepreneurs is that we really should take advantage of this great resource. In the Philippines we can double or triple our team for less than half the cost than it would be here in Hong Kong… to be able to count on STAFFVIRTUAL to shorten that to a few days and get a team up and started, it was just the smart thing to do”
“STAFFVIRTUAL is so far ahead of the curve when it comes to remote staffing in the Philippines. “
“The cost savings of STAFFVIRTUAL is very dramatic, although I would say it’s not the primary reason. The primary reason we use them is for the quality of the people we get. However, the cost savings are obvious on paper and easy to justify… I think STAFFVIRTUAL works very well for any fast growing company that is looking to expand their core services”
Frequently Asked Questions
What is the role of an Account Coordinator?
Managing client accounts, facilitating communication between clients and internal teams, planning project timetables, and ensuring client satisfaction are all tasks that fall within the purview of an account coordinator. They are essential to the management of projects and client relationships.
Can the outsourced Account Coordinator assist with sales or business development activities?
Yes, the activities related to sales and business development can be supported by our external account coordinators. They can help with lead generation, CRM administration, proposal creation, and sales effort coordination. Their assistance makes the sales process more efficient and guarantees effective client-sales team contact.
How do you ensure continuity in case of absence or turnover of the outsourced Account Coordinator?
In the event that the outsourced Account Coordinator is absent or leaves, we have a strong backup and knowledge transfer strategy in place to guarantee continuity. To reduce any disruptions, we keep complete records, hold regular team meetings, and assign backup personnel who are familiar with your account.
White Papers
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Outlook on the BPO industry in 2023
Improved customer satisfaction and reduced operating costs.
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Outlook on the BPO industry in 2023
Outsourcing of HR tasks and co-employment of local employees.
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Outlook on the BPO industry in 2023
Cost-effective management of administrative and support functions.
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Outlook on the BPO industry in 2023
Streamlining production and reducing costs for creative projects.
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Outlook on the BPO industry in 2023
Access to specialised IT expertise and cost savings.
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Outlook on the BPO industry in 2023
Increased productivity and reduced administrative burden.
We are ready to get you set up for success with your new team
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