What types of IT support services does STAFFVIRTUAL offer?

STAFFVIRTUAL provides a wide range of IT support services, including desktop and server support, network support, cloud support, cybersecurity, data backup and recovery, and more.

How does STAFFVIRTUAL ensure the security of clients' IT systems?

STAFFVIRTUAL uses cutting-edge security measures and complies with industry best practices to protect the IT systems of its clients. Implementing firewalls, antivirus programs, and intrusion detection systems is a part of this, as is routinely monitoring and updating systems to fix any vulnerabilities.

How does STAFFVIRTUAL handle service requests and issues?

For the purpose of tracking service requests and problems, STAFFVIRTUAL utilizes a ticketing system. Through the ticketing system, clients can submit service requests, and the support staff at STAFFVIRTUAL will take care of the request and keep them informed of its progress.

Can STAFFVIRTUAL provide IT support for remote workers?

Yes, STAFFVIRTUAL offers remote workers IT support, including assistance with desktop, laptop, and mobile devices. We also offer assistance with online communication technologies like messaging and video conferencing.

What kind of reporting and analytics does STAFFVIRTUAL provide?

STAFFVIRTUAL offers regular reports and statistics on system performance, ticket status, and other important parameters. To ensure that we meet the unique demands of each client, we also offer customized reporting.