Expert IT Outsourcing Solutions for Businesses of All Sizes
Many businesses struggle to keep up with the constantly shifting landscape when it comes to IT. That’s where STAFFVIRTUAL comes in.
Without the need for an internal IT team, our IT outsourcing solutions give businesses access to top-tier IT knowledge. Our team of skilled IT professionals can handle everything from simple help desk assistance to complex system monitoring and cybersecurity services. You can scale your IT services up or down as needed thanks to our adaptable support model, which means you only pay for the services you actually use. Don’t let IT issues slow down your business.
Our IT team’s KPI performance is above and beyond
Exceeding Expectations since 2009: Our Customer Experience Teams Always Exceed Your KPIs
Talent
430
Talents working
For our Partner Clients
Payroll savings
65%
Avr. Cost Saving
On our Partner Clients payroll
Employee Satisfaction
98.6
eNPS
Compared to US Team
Client Satisfaction
96.8
NPS Score
Last 2022 survey
Total Client Saving
96M
( USD ) Payroll Savings
Delivered to our clients
Client Team Size
12
Avg. number of Talents
on our client teams
Team setup
14
Days from Inquiry
Complete Team Deployment
Client Satisfaction
24.6%
EBITDA Growth Rate
Year-Over-Year since 2009
How our clients benefit from having an IT Support team in the Philippines
Our flexible IT support model allows for customization to meet our clients’ specific needs
Experts in the Field
This covers a broad spectrum of technological support, from simple desktop and server support to intricate networking and security issues.
Round-the-clock Availability
With STAFFVIRTUAL, clients don’t have to wait until regular business hours to get assistance when they need it. We want to provide our clients with the assurance that they have access to technical support around the clock, whenever they need it.
Affordable Talent
When this happens, businesses have the ability to manage costs while still maintaining high levels of service.
We help our clients optimise the profitability and scalability
“One of the things I tell Hong Kong entrepreneurs is that we really should take advantage of this great resource. In the Philippines we can double or triple our team for less than half the cost than it would be here in Hong Kong… to be able to count on STAFFVIRTUAL to shorten that to a few days and get a team up and started, it was just the smart thing to do”
“STAFFVIRTUAL is so far ahead of the curve when it comes to remote staffing in the Philippines. “
“The cost savings of STAFFVIRTUAL is very dramatic, although I would say it’s not the primary reason. The primary reason we use them is for the quality of the people we get. However, the cost savings are obvious on paper and easy to justify… I think STAFFVIRTUAL works very well for any fast growing company that is looking to expand their core services”
Frequently Asked Questions
What types of IT support services does STAFFVIRTUAL offer?
STAFFVIRTUAL provides a wide range of IT support services, including desktop and server support, network support, cloud support, cybersecurity, data backup and recovery, and more.
How does STAFFVIRTUAL ensure the security of clients’ IT systems?
STAFFVIRTUAL uses cutting-edge security measures and complies with industry best practices to protect the IT systems of its clients. Implementing firewalls, antivirus programs, and intrusion detection systems is a part of this, as is routinely monitoring and updating systems to fix any vulnerabilities.
How does STAFFVIRTUAL handle service requests and issues?
For the purpose of tracking service requests and problems, STAFFVIRTUAL utilizes a ticketing system. Through the ticketing system, clients can submit service requests, and the support staff at STAFFVIRTUAL will take care of the request and keep them informed of its progress.
Can STAFFVIRTUAL provide IT support for remote workers?
Yes, STAFFVIRTUAL offers remote workers IT support, including assistance with desktop, laptop, and mobile devices. We also offer assistance with online communication technologies like messaging and video conferencing.
What kind of reporting and analytics does STAFFVIRTUAL provide?
STAFFVIRTUAL offers regular reports and statistics on system performance, ticket status, and other important parameters. To ensure that we meet the unique demands of each client, we also offer customized reporting.
We are ready to get you set up for success with your new team
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