Scale Your Online Community Efforts with our Community Manager
With the strategic approach of our outsourced Community Manager, you can seamlessly increase your community outreach and spur growth.
Our Community Manager from STAFFVIRTUAL is here to fuel your brand’s growth. By outsourcing with us, you can maximize the potential of your online presence without having to deal with the inconveniences of employing and training internal staff. At STAFFVIRTUAL, we recognize the importance of establishing a solid brand identity and creating deep connections with your audience. With our Community Managers’ knowledge, you can maintain an upbeat and engaging online atmosphere while fostering trust, growing brand loyalty, and driving conversions.
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Top 3 BPO
of the Philippines
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Gold Medal
SMC Outsourcing
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Silver Medal
Back office BPO
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Platinum Partner
BPO Philippines
Our {Solution} teams KPI performance is above and beyond
With strong success monitoring of our operation, we stay on top of our KPI’s of success of our Client Partners and Staff team.
Talent
430
Talents working
For our Partner Clients
Payroll savings
65%
Avr. Cost Saving
On our Partner Clients payroll
Employee Satisfaction
98.6
eNPS
Compared to US Team
Client Satisfaction
96.8
NPS Score
Last 2022 survey
Total Client Saving
96M
( USD ) Payroll Savings
Delivered to our clients
Client Team Size
12
Avg. number of Talents
on our client teams
Team setup
14
Days from Inquiry
Complete Team Deployment
Client Satisfaction
24.6%
EBITDA Growth Rate
Year-Over-Year since 2009
How our Community Managers in the Philippines can help you
Take your brand’s digital presence to new heights and unlock the power of community engagement!
Increased Customer Engagement
A multinational IT corporation working with STAFFVIRTUAL for community management, can moderate online forums that can cultivate community, and attract supporters. This can help enhance brand reputation, and attract new clients through active participation.
Crisis Management and Customer Support
For example, an international airline partners with STAFFVIRTUAL for community management. They can help in addressing grievances, providing updates, and proactively monitoring brand mentions to mitigate reputational damage and correct misinformation.
Measurable Results and Performance Tracking
Community Managers also monitor consumer sentiment, feedback, and brand perception, enhancing customer experiences through product improvements, open communication, and maintaining strong customer connections.
We help our clients optimise the profitability and scalability
“One of the things I tell Hong Kong entrepreneurs is that we really should take advantage of this great resource. In the Philippines we can double or triple our team for less than half the cost than it would be here in Hong Kong… to be able to count on STAFFVIRTUAL to shorten that to a few days and get a team up and started, it was just the smart thing to do”
“STAFFVIRTUAL is so far ahead of the curve when it comes to remote staffing in the Philippines. “
“The cost savings of STAFFVIRTUAL is very dramatic, although I would say it’s not the primary reason. The primary reason we use them is for the quality of the people we get. However, the cost savings are obvious on paper and easy to justify… I think STAFFVIRTUAL works very well for any fast growing company that is looking to expand their core services”
Frequently Asked Questions
Can a Community Manager handle multiple social media platforms?
Yes, community managers have experience running several different social media sites. They are skilled at planning content, interacting with followers, and keeping tabs on dialogues on multiple social media platforms. Their skill allows them to communicate with customers on platforms that matter to your target market and maintain your brand’s online presence.
How do Community Managers encourage user-generated content?
Different tactics are used by community managers to promote user-generated content (UGC). They might set up competitions, design unique hashtags, or share client testimonials and experiences. Community Managers encourage a sense of community involvement and provide users with a platform to participate and be acknowledged by rewarding and highlighting UGC.
What skills should a Community Manager possess?
Excellent written and vocal communication skills are a must for a community manager. Relationship-building, customer service, social media management, content development, data analysis, and crisis management are all skills they should possess. Additionally, it’s crucial to have knowledge of the platforms, tools, and trends used in community management.
White Papers
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Outlook on the BPO industry in 2023
Improved customer satisfaction and reduced operating costs.
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Outlook on the BPO industry in 2023
Outsourcing of HR tasks and co-employment of local employees.
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Outlook on the BPO industry in 2023
Cost-effective management of administrative and support functions.
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Outlook on the BPO industry in 2023
Streamlining production and reducing costs for creative projects.
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Outlook on the BPO industry in 2023
Access to specialised IT expertise and cost savings.
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Outlook on the BPO industry in 2023
Increased productivity and reduced administrative burden.
We are ready to get you set up for success with your new team
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