About Us
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Start your outsourcing journey

We help our clients build growth teams in the Philippines

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Scale Your Online Community Efforts with our Community Manager

With the strategic approach of our outsourced Community Manager, you can seamlessly increase your community outreach and spur growth.

Our Community Manager from STAFFVIRTUAL is here to fuel your brand’s growth. By outsourcing with us, you can maximize the potential of your online presence without having to deal with the inconveniences of employing and training internal staff. At STAFFVIRTUAL, we recognize the importance of establishing a solid brand identity and creating deep connections with your audience. With our Community Managers’ knowledge, you can maintain an upbeat and engaging online atmosphere while fostering trust, growing brand loyalty, and driving conversions.

Partner with SV today
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Meet our Metrics

Our {Solution} teams KPI performance is above and beyond

With strong success monitoring of our operation, we stay on top of our KPI’s of success of our Client Partners and Staff team.

Talent

430

Talents working

For our Partner Clients

Payroll savings

65%

Avr. Cost Saving

On our Partner Clients payroll

Employee Satisfaction

98.6

eNPS

Compared to US Team

Client Satisfaction

96.8

NPS Score

Last 2022 survey

Total Client Saving

96M

( USD ) Payroll Savings

Delivered to our clients

Client Team Size

12

Avg. number of Talents

on our client teams

Team setup

14

Days from Inquiry

Complete Team Deployment

Client Satisfaction

24.6%

EBITDA Growth Rate

Year-Over-Year since 2009

Schedule a free intro call

We are ready to get you set up for success with your new team

Meet the benefits

How our Community Managers in the Philippines can help you

Take your brand’s digital presence to new heights and unlock the power of community engagement!

Increased Customer Engagement

Community managers significantly enhance consumer engagement by promoting community involvement, participation, and connections.
STAFFVIRTUAL’s Community Managers enhance user engagement, community sense, and connections by creating engaging content, sparking conversations, and prioritizing customer relationships for satisfaction and advocacy.

A multinational IT corporation working with STAFFVIRTUAL for community management, can moderate online forums that can cultivate community, and attract supporters. This can help enhance brand reputation, and attract new clients through active participation.

Crisis Management and Customer Support

A community manager’s duties extend beyond daily tasks, encompassing emergency management and providing comprehensive customer support.
Community Managers at STAFFVIRTUAL provide timely and effective resolutions to customers’ complaints and issues, transforming potential negatives into positive experiences and bolstering the brand’s reputation.

For example, an international airline partners with STAFFVIRTUAL for community management. They can help in addressing grievances, providing updates, and proactively monitoring brand mentions to mitigate reputational damage and correct misinformation.

Measurable Results and Performance Tracking

Outsourcing Community Managers allows tracking and measuring KPIs to assess engagement strategies effectiveness.
Community Managers at STAFFVIRTUAL follow community engagement strategies and measure key performance indicators using a data-driven methodology. International clients can identify winning strategies, refine strategies, gauge customer satisfaction, use data analysis, allocate resources to interactive advertising, and enhance brand awareness and conversion rates.

Community Managers also monitor consumer sentiment, feedback, and brand perception, enhancing customer experiences through product improvements, open communication, and maintaining strong customer connections.

We help our clients optimise the profitability and scalability

“One of the things I tell Hong Kong entrepreneurs is that we really should take advantage of this great resource. In the Philippines we can double or triple our team for less than half the cost than it would be here in Hong Kong… to be able to count on STAFFVIRTUAL to shorten that to a few days and get a team up and started, it was just the smart thing to do”

Max ArmbusterCEO, TalkPush

“STAFFVIRTUAL is so far ahead of the curve when it comes to remote staffing in the Philippines. “

Buckley BarlowCEO, In The Know

“The cost savings of STAFFVIRTUAL is very dramatic, although I would say it’s not the primary reason. The primary reason we use them is for the quality of the people we get. However, the cost savings are obvious on paper and easy to justify… I think STAFFVIRTUAL works very well for any fast growing company that is looking to expand their core services”

Eric HowardCOO, CM Management
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Frequently Asked Questions

Can a Community Manager handle multiple social media platforms?

Yes, community managers have experience running several different social media sites. They are skilled at planning content, interacting with followers, and keeping tabs on dialogues on multiple social media platforms. Their skill allows them to communicate with customers on platforms that matter to your target market and maintain your brand’s online presence.

How do Community Managers encourage user-generated content?

Different tactics are used by community managers to promote user-generated content (UGC). They might set up competitions, design unique hashtags, or share client testimonials and experiences. Community Managers encourage a sense of community involvement and provide users with a platform to participate and be acknowledged by rewarding and highlighting UGC.

What skills should a Community Manager possess?

Excellent written and vocal communication skills are a must for a community manager. Relationship-building, customer service, social media management, content development, data analysis, and crisis management are all skills they should possess. Additionally, it’s crucial to have knowledge of the platforms, tools, and trends used in community management.

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White Papers

  • Outlook on the BPO industry in 2023

    Improved customer satisfaction and reduced operating costs.

  • Outlook on the BPO industry in 2023

    Outsourcing of HR tasks and co-employment of local employees.

  • Outlook on the BPO industry in 2023

    Cost-effective management of administrative and support functions.

  • Outlook on the BPO industry in 2023

    Streamlining production and reducing costs for creative projects.

  • Outlook on the BPO industry in 2023

    Access to specialised IT expertise and cost savings.

  • Outlook on the BPO industry in 2023

    Increased productivity and reduced administrative burden.

Schedule a free intro call

We are ready to get you set up for success with your new team

SV Blog

Outsource Social Media
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In today’s fast-paced business environment, time is money, and every second counts. As a business owner or manager, you’re constantly looking for ways to streamline your operations, cut costs, and increase productivity. One solution that has gained popularity in recent years is outsourcing business processes to a BPO (business process outsourcing) company.

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Expanding your US startup to the Philippines? Here are 8 crucial steps to ensure a successful venture in this enticing and cost-efficient location.

Scaling Your Business with BPO

How Outsourcing Can Help You Grow Faster and More Efficiently

By STAFFVIRTUAL

In today’s fast-paced business environment, time is money, and every second counts. As a business owner or manager, you’re constantly looking for ways to streamline your operations, cut costs, and increase productivity. One solution that has gained popularity in recent years is outsourcing business processes to a BPO (business process outsourcing) company.

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Discover the power of outsourcing and how it can benefit your business. From cost reduction to increased productivity, find out why outsourcing is a game-changer.