Over 15 Years of Expertise
STAFFVIRTUAL brings over 15 years of experience in providing tailored BPO services, with a particular focus on MSP Help Desk support. This expertise means your IT support needs are managed with expert care.
Handle your tickets faster and increase MRR by
outsourcing to the Philippines!
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1 Team Lead, 7 Specialists
Total cost, everything included
Compared to US Team
Average over 7 years
"I have worked with services like this before and had an awful experience. STAFFVIRTUAL has been great to work with and finds great talent."
Discover how Managed Service Providers (MSPs) elevate their customer support and efficiently resolve IT issues with STAFFVIRTUAL’s expert MSP Help Desk services in the Philippines.
We scale teams based on your business needs
Property Specialists
1 Team Lead, 7 Specialists
Per month
Total cost, everything included
Annual savings
Compared to US Team
Satisfaction Rate
Average over 7 years
STAFFVIRTUAL brings over 15 years of experience in providing tailored BPO services, with a particular focus on MSP Help Desk support. This expertise means your IT support needs are managed with expert care.
Our team is composed of individuals who are not just experts in BPO but have a specific focus on MSP Help Desk services. They provide detailed, customized solutions that enhance your IT support processes and contribute to your company’s growth.
Benefit from 24/7 access to our dedicated MSP Help Desk team, ensuring your IT issues are addressed promptly, regardless of when they occur. This continuous support ensures there are no delays in your operations or service delivery to your clients.
Gain data-driven insights from your MSP Help Desk operations to make strategic decisions. Our approach helps you stay ahead of IT challenges and maintain a competitive edge in the MSP industry.
Start by defining your MSP’s unique help desk needs. We collaborate with you to develop a strategy that boosts your operational efficiency and fosters growth, ensuring your IT support aligns with your business objectives.
Our selection process identifies professionals with comprehensive knowledge and experience in IT support, particularly in MSP environments. This ensures your team is equipped to manage a wide array of IT issues, from basic troubleshooting to complex technical challenges.
STAFFVIRTUAL provides extensive training to your MSP Help Desk team, ensuring they’re not just familiar with general IT support protocols but also with your specific tools, systems, and processes. This preparation guarantees high-quality, efficient IT support that aligns with your standards.
With STAFFVIRTUAL’s continuous support and commitment to professional development, your MSP Help Desk team is prepared to evolve and adapt, meeting your business and clients’ changing needs.
“The cost savings of STAFFVIRTUAL is very dramatic, although I would say it’s not the primary reason. The primary reason we use them is for the quality of the people we get. However, the cost savings are obvious on paper and easy to justify… I think STAFFVIRTUAL works very well for any fast growing company that is looking to expand their core services”
“STAFFVIRTUAL is so far ahead of the curve when it comes to remote staffing in the Philippines. “
“One of the things I tell Hong Kong entrepreneurs is that we really should take advantage of this great resource. In the Philippines we can double or triple our team for less than half the cost than it would be here in Hong Kong… to be able to count on STAFFVIRTUAL to shorten that to a few days and get a team up and started, it was just the smart thing to do”
Talents working
For our Partner Clients
Avr. Cost Saving
On our Partner Clients payroll
eNPS
Compared to US Team
NPS Score
Last 2022 survey
(USD) Payroll Savings
Delivered to our clients
Avg. number of Talents
on our client teams
Days from Inquiry
Complete Team Deployment
EBITDA Growth Rate
Year-Over-Year since 2009
Elevate your MSP operations with STAFFVIRTUAL’s specialized MSP Help Desk services, designed to support your IT needs with unmatched expertise. Partnering with us means gaining a committed ally focused on propelling your business forward. We prioritize optimizing your IT support workflows and ensuring complete satisfaction for both you and your clients. Discover how our dedicated support can revolutionize your MSP’s help desk management, enhancing efficiency and client satisfaction.
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In today’s fast-paced business environment, time is money, and every second counts. As a business owner or manager, you’re constantly looking for ways to streamline your operations, cut costs, and increase productivity. One solution that has gained popularity in recent years is outsourcing business processes to a BPO (business process outsourcing) company.
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The Philippines is a popular destination for CPO services due to its large pool of talented and English-speaking creative professionals. Filipino creatives are known for their creativity, attention to detail, and ability to work under pressure.
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In today’s fast-paced business environment, time is money, and every second counts. As a business owner or manager, you’re constantly looking for ways to streamline your operations, cut costs, and increase productivity. One solution that has gained popularity in recent years is outsourcing business processes to a BPO (business process outsourcing) company.
Content Writer
In today’s fast-paced business environment, time is money, and every second counts. As a business owner or manager, you’re constantly looking for ways to streamline your operations, cut costs, and increase productivity. One solution that has gained popularity in recent years is outsourcing business processes to a BPO (business process outsourcing) company.
STAFFVIRTUAL prides itself with over 15 years of experience in delivering specialized BPO services, with a strong focus on MSP Help Desk support. We are dedicated to offering high-quality services that surpass our clients’ expectations, ensuring every IT issue is resolved with precision and expertise. Learn more About Us here.
Yes, partnering with STAFFVIRTUAL allows MSP businesses to significantly reduce overhead costs, such as additional office space and employee benefits, while ensuring 24/7 support coverage. This strategic decision is a cost-effective alternative to expanding in-house operations, optimizing resources and enhancing service delivery efficiency.
Certainly. We excel in our ability to adapt our MSP Help Desk services to meet your exact business requirements and budgetary considerations. Our goal is to provide you with personalized support designed to improve your IT support operations and propel your business forward.
Our expert team efficiently manages a wide array of IT support tasks, from simple troubleshooting and user support to complex technical issue resolution, including system monitoring, security assessments, software updates, and network management. We ensure your IT support needs are met promptly and effectively.
We prioritize rapid and effective service implementation. Your customized MSP Help Desk team can be fully operational within two to three weeks, integrating seamlessly with your existing operations to bolster your IT support capabilities. Contact us today!
Absolutely. We provide comprehensive support across various communication channels, including phone, email, and chat, to accommodate your and your clients’ preferences, ensuring high satisfaction levels throughout the support experience.
We use the latest BPO technologies, incorporating advanced CRM systems, ticketing platforms, and remote monitoring and management tools to deliver exceptional service. Our commitment to utilizing cutting-edge technology ensures efficient and accurate issue resolution.
Yes. Our solutions are scalable, and we engage in strategic planning to ensure your MSP receives unwavering support, especially during peak demand times. Our team is proficient with a wide range of MSP-specific tools and software, maintaining high-quality support services without interruption.
Our approach includes regular reviews of network usage, trend analysis, and capacity forecasting. We collaborate with MSPs to plan and implement strategies for network expansions and upgrades, supporting their growth.
Our specialists receive thorough training to equip them with the necessary skills and knowledge for high-quality MSP Help Desk support. This includes familiarity with common MSP tools, cybersecurity best practices, and customer service excellence. Ongoing training ensures our team stays updated on the latest IT trends and technologies.
Yes. Our MSP Help Desk services are designed to flexibly adapt and scale with your business growth, ensuring you receive comprehensive support that evolves with your expanding needs.
Through detailed onboarding, regular training, and updates, our team becomes closely acquainted with your MSP’s operations, tools, and services. This deep understanding ensures aligned and effective support for every IT issue encountered.
We implement data protection measures, including secure data handling practices and the use of advanced security technology, to safeguard all sensitive information related to your MSP operations and clients.
Yes. Our team is skilled at adapting to and integrating with your MSP’s current workflows, ensuring a smooth collaboration and integration for optimal IT support coordination.
